Bocao Sushi — Restaurant in Charlotte

12/27/19- UPDATED REVIEW, NEGATIVE ONE RATING! I went today because for one I was craving a volcano roll (I'm pregnant) and for two it was more convenient for me to just come back here so I wanted to give them another chance. So I ordered my food with Maria at approximately 2:33 and she stated it would be 20 minutes so I waited exactly 20 minutes and it was ready (still kinda questioned why sushi takes 20 minutes, but I just said whatever). I get there and pay for my order and asked one of the owners (CARLOS) for another pen because the pen that she gave wasn't writing. When he gave me the pen he approached me about the review (BELOW) that was posted 12/19/19. He then stated "Are you the one that left the bad review last time" (assuming he recognized me because I work at Avidxchange and had to look at the name on my order/card) I said Yes and he began to tell me that I was trying to throw him under the bus by giving them a bad review and that he had a family to feed and that I should've come to him that day. Mind you on 12/19/19, HE WAS SITTING RIGHT THERE AND NEVER SAID ANYTHING TO ME. He then also began to let me know that he was sitting there on 12/19/19 the whole time and tried to tell me it did not take that long AND STATED AS WELL THAT IT WAS NOT HIS JOB TO SAY ANYTHING TO ME. WE WERE ALMOST YELLING! VERY VERY VERY UNPROFESSIONAL!!!!! My thing is as a NEW business owner, I would never approach someone about a review! When someone leaves a review it's for constructive criticism. In this situation he did not make me want to come back at all or refer anyone to this restaurant. I have never been treated like that anywhere whether a bad/good review was left or not! DISGUSTING CHARACTER TRAIT FOR A NEW BUSINESS OWNER! Please fix this for future customers if you actually care about customer service!

12/19/19-I ordered/called in a volcano roll and the calamari. I came in at 12:00 in the afternoon and it wasn’t ready until 1:00. Ridiculous!! It was one cook, one sushi guy and one waitress. It was a table of 5 sat down already and eating. I’m not understanding still why it took that long to make two rolls and calamari. The owner(assuming that’s who he was) was there as well just sitting. The place looks nice and everything but customer service could be a lot better especially for the price they are...

1st time going to Bocao, I know they can get busy, esp on a Saturday night. So I went to their site to see if there was any options to reserve a table, to avoid the long wait time. there was an option to book- booking process was standard, verify date/time & confirm # ppls in your party. I booked our reservation for our Saturday dinner. I arrived promptly to check in with my reservation. I was told by the hostess, that I still had to wait for a table!!!! And we could sit at the bar..while we waited. Umm so WHATS THE PT OF THE BOOKING RESERVATIONS ONLINE ?? I guess I’m just the “crazy” customer to expect to be seated at a table right at the time of our reservation?! I can understand if I’m late - that’s fair , give it the next customer, but I wasn’t. Sooo I basically made a reservation just to sit at the bar which ANYONE can do ! LOL Either someone fumbled and gave our table away, or they are really don’t do LEGIT RESERVATIONS. Or thy don’t even bother to check them! ? Lol it’s one or the other. *If that’s the case then there shouldn’t even be an option if thy don’t know how to properly save a table for you. *just do away with the “reservations” if thy don’t even honor it when u arrive! This would save eliminate allot of annoyed customers cus I surely can’t be the only one who expects to not wait for table that thy booked.

We ended up waiting about 25 mins for a table which wasn’t long at all, (but that’s not the pt) it’s the principle. I wanted to verify I was told the same info so I asked the server Tamnia how the reservation process worked and she basically said the same thing, but as I was speaking..she rudely cut me off and said “can I speak” ?! Lol uhh NO u can’t when u have a dissatisfied customer. So this just added on to my frustration. She did try to redeem herself by asking her manager to get us a table and someone finally acknowledged that we had a reservation and she confirmed she had an open table for us. The atmosphere and vibe, ambience is great, but be aware of how their “reservation” works and don’t expect to get seated right away at the time of our reservation lol… you’re basically booking to just sit and wait for an open table, Vs just walking in and doing the same...

What a HORRIBLE experience at this place last night with a SECURITY person. We got there late around 11 pm we wanted a table for four. We were informed we can wait at the bar while a table becomes available, fine we headed to the bar. We were literally standing there for not even 5 minutes this rude unprofessional security person. Come so rude said this area it for the waitress to grab drinks. Ok as we were trying to move away from the area that does not has any Sign and this security person obviously started speaking rudely with an attitude out of nowhere and yelling at my husband and trying to get into an argument or trying to make a scene. Where my husband is telling ok I gotta you dude as we are trying to move away from the area. This person was using his hand to point supposedly as exactly how many inches to move away, I was wondering if he aware there were more people around us that we just didn't want to start pushing away just because he could ask like a normal person. First of all Im the customer and how I'm supposed to know this A designated area, why was this security person so rude to us the customers that we were there to have a good time. It's not my problem that is uses to deal with ghetto people. In our life, we haven't any type of this issue nowhere we have been and trust we have visited tons of places since we have moved down here to Charlotte not even with lawenforment. I chose where to spend my money, especially on a Saturday night. To the manager and owner of this place let me tell you All the other security people at this place are friendly and respectful except this white guy with glasses, tattoos on his arm, face. He needs a retraining and anger management class.,So disrespect I'm sure his job is to deescalate issues and problems, not himself been creating issue an escalating problem where there is none. Please readvise your staff and hire wisely your security staff. I was there four months ago celebrating our friend's birthday it was such a great place...