Kirby Service Center — Attraction in Charlotte

Tonie would get 10 stars if I could give him that many! I bought a kirby (heritage ii) from an auction for $1.75...I knew it was old but also thought what the heck, they are good machines let's see what we got here. I drove up and brought the kirby in (by the way it was dirty, old and gross). He took a look, assessed it let me know what he saw and we made a plan of a tune up and a seal that needed changed. He told me he'd call if something he noticed later made it not worth it. Well he was done in a few days and when I picked it up I was shocked it looked like a sparkly new 30 year old machine. Very impressed! He also took the time to teach me all about it, even maintenance issues. He is a gem as is this shop!! Highly recommended! Edited to add: all of the bad reviews are for Kirby door to door sales NOT this gentleman's...

Unfortunately this service center is receiving bad reviews from the door to door sales experiences/situations and they are not one in the same.

I love my Kirby and like with any investment it must be maintained. Tonie, the gentleman who works here is very kind and knowledgable. When I called to see if it would be enough time to drop the vacuum off before closing, he not only stayed open late but also quickly and efficiently replaced the fan on the spot. He helped me bring it in from my truck and back out and even threw some odor drops on the bag to make my experience while vacuuming delightful. It’s running like new again for little to no cost in comparison.

Please, if you have a Kirby let him take care of it for you, you won’t regret it. I’ll certainly be back. Thanks...

I hate that this place is getting bad reviews based on the door to door sales people that are independent sellers and have nothing to do with this service store. I too got sold a bad vacuum from a door to door person, but the service center has helped me out so much! He taught me so much, feeling like my vacuum was initially a waste, but if it wasn't for him I would've sold it a while ago. Now I'm able to use it, get the true benefits of what sets it apart from a store vacuum and have all the missing components those door to door impotents didn't give me when they sold me the vacuum. I direct people to buy a Kirby from him, and not those losers that sold me mine.... they were some door to door...