MODERN NAILS BOUTIQUE SALON — Attraction in Charlotte

I used to love this place, so I was hesitant to write this review. However, the fact that the owner, Lauren, would treat a loyal customer as poorly as she did ultimately drove me to share my experience. I know this is a bit long, but it was necessary to explain why I left holding tears back. I had a big trip coming up that told them I was hoping my now fiancé was going to propose to me on. My nail tech usually runs behind & Lauren is the only 1 that can do nail designs (but doesn’t do acrylic nails), so I booked in advance to be the 1st customer of the day for the tech do my fill & Lauren do the design on my nails after. I get there 15 minutes early, as requested to ensure enough time, but my tech was 25 minutes late & Lauren volunteers her to do my design. The design looked nothing like what I asked for, yet no one offers a solution to fix the issue or change the color after I said I didn’t like it without the design. She just takes off the design and asks someone else to put the final coats on because her next customer arrived. This tech puts on thick coats and puts the top coat on so thick that it drained underneath one of my nails creating this big glob was stuck to my nail and skin. I pointed it out to her, she looks at it but she says nothing. So, a few minutes later I ask again to ensure she understood what I was telling her and Lauren from across the room SCOLDED me, saying I can’t look under each nail before she is done! The tech didn’t even fix it, I had to cut away at it once I got home. I am tearing up at this point, my nails are ruined with this thick mess/colors I don’t like and I don’t have a day off before I leave to get them fixed. To top it off, when she was done Lauren comes over to collect payment and charges me an extra $10 for the design I didn’t get!!! I questioned the price and said it was “for her time.” Her time?!? I didn’t say anything because I was holding back tears, but what about my time??? I didn’t ask to be here almost 2 hours waiting for her tech to get there/attempt something I had booked her to do (which wouldn’t have taken nearly as long because she’s efficient at designs). I started balling crying as soon as I got into my car. I didn't even want to post my proposal pictures because my nails...

*HONEST REVIEW * I made 2 appts with this salon on the same day with the same tech Angel. I booked a removal service then a full gelx appt immediately after with upgrades. I was running late due to traffic and made sure to call ahead and let them know. When I arrived (15 minutes) I immediately felt Angel was cold towards me. Even though missed my initial time, I was on time for my next session. I apologized but felt her frustration. As she starts the removal she asks me what I want I show a photo and she immediately says no with the gelx, ombre can’t be done. I was like okay, showed a backup photo she immediately says no again, that gelx can be only one color not multiple. I was still willing to work with her and chose a color. Then I mentioned I wanted a design ( which I booked as an extra $20 upgrade on the site as intricate design) she says NO! Again saying she doesn’t do designs saying another excuse. At this point, I can tell that Angel was just being mean and petty and made me uncomfortable so I politely said I’ll just be doing the removal today. She then said “well idk because you booked a full service already” and calls the receptionist over. I speak with the receptionist who was nice and she further explained the process with the nails, etc. I understood and said I’ll pay the 50% service fee since I want to cancel. Then Angel starts to warm up and change her tune saying she can give me a design and offering me other suggestions. Which honestly pissed me off because it confirmed she was being mean and trying to treat me poorly. They ended up “lowering” the cancellation fee for me which was nice to do but the damage was done. For first impressions, I felt the unwelcome vibe from not just Angel but other techs too. Working in the service industry myself I truly understand time is money. If the 15 minutes was that big of a deal because she was fully booked, then they should’ve canceled my appt and spared me the attitude. But I ended finding another nail salon that was great! Nirvana nails took me in and both Mila and Erika were awesome and were able to do EVERYTHING I asked for with my gelx nails and more. So in the midst of this experience, I found my new salon. I’m grateful things turned out the...

Worst "manicure" I've ever received. I've never felt so rushed in and out. They started on my friend 20 minutes before me and I was done and had to wait on her for about 20 minutes. I also didn't receive some of the treatments she got with her manicure. I understand its a boutique salon so its small, and I mean on top of one another small, but having your kitchen literally 3 feet in front of the pedicure chairs and having all the probably not so sanitized tools and sanitizers together and eating in front of customers getting pedicures trying to relax is gross. I got my hands massaged for a good 3 seconds with regular aveno lotion. She didn't clean under my nail just filed them so short there was no under nail left leaving my nails and skin very sore. I had so much glue under my nail beds and all over my fingers from the SNS fuzz was sticking to them. When I asked if the tech would remove it she told me to wash my hands when I got home and it would go away and that is was because my nails were so short...because she filed them down to the skin underneath. It was a good 24 hours before I felt like I had the glue off. My nails look nothing like the actual shape of my nail, I just wanted round at the ends and they look like fat wide little toenails. Not to mention how insanely thick and lumpy they are...the sns isn't even shiney it still looks gritty from the powder. I [over]paid $55 for them and I honestly can't wait to get them off and its only been a few days. Looking at them makes me angry they look so bad. Its clear this place is all about cramming as many customers into their salon so they can provide quick low quality services and only thinking about the customers as money. Providing an actual enjoyable experience along with good services will benefit you not only that day (so you can fill your pockets) but in...