Ulta Beauty — Attraction in Charlotte

"What is beauty" these words were etched across the stone archways that rose before me at the peak of the hill. I don't know how I arrived here or for that matter where 'here' is. It's a very cold place despite the thermometer reading 451 degrees Kelvin. There's ice everywhere and what seem to be the frozen corpses of previous travellers. All of them were..reaching forwards. Towards what I'm not sure. there's nothing beyond the archways just empty frigid air. But there are hundreds of bodies all reaching beyond. The phrase echoes in my head "what is beauty" I say mostly to myself as I make my way through the archway. There was a sudden silence of everything when I was about halfway down the hill on the other side of the arch. There was nothing. No sound of wind, or the sloshing of my feet, not even my breathing. It was about now I caught glimpse of something in the distance. Deep within the blizzard there was a shape, a large misshapen form. It was massive in size dwarfing maybe even skyscrapers in height and width. I couldn't really make out what it was but it filled me with a sense of utter dread and foreboding.

As I stumbled down the hill in the direction of the, thing my vision became hazy. The world was still utterly silent as if it had been put on mute. As I walked I thought I could almost see..a face or something similar on the shape, but I couldn't be certain in this weather. It was about then that I saw a flash of what were certainly eyes on the shape as the blizzard cleared up momentarily. I stumbled in my shock and fell down the hill. I don't know how long I lied there in the snow at the bottom of the hill that now more resembled a mountain than a small hill that it was earlier. My vision was more hazy than ever I kept getting flashes of that face within my vision. I couldn't even look in the direction of the form now without feeling sick. It was just there looming over me infinitely, and I felt it's warmth radiate over me. I passed out for what must have been days, maybe even weeks. I have no idea how I'm still alive honestly. But the shape was still there. I don't feel as sick looking at it now and I can almost make out it's face. It's haunting sunken face. It's almost, beautiful. I find myself reaching out for it. Trying to get closer to it's warmth. This...

I had an absolutely terrible experience at Ulta Beauty Salon and feel compelled to share it so others can avoid the same. I originally booked an appointment for full highlights and a haircut, which was supposed to cost $180. Instead, I was charged $245 without any communication about additional services or charges. They didn’t inform me about the price increase at any point, and the reservation was even changed without my acknowledgment. It’s like you will not know how much you will be charged until you check out and then have to pay whatever they decide for you. When I calmly explained that I hadn’t been informed of these extra charges, I was still forced to pay $245. The services I received were beyond disappointing. My haircut was absolutely horrible, and the color was a disaster. After three hours, I was devastated by the results, and they had to redo everything to fix the mess they created. Six hours later, my hair still looked nothing like the picture I showed them.

What made it even worse is that nobody even apologized for the bad service or the lack of communication. Instead, the staff humiliated me. When I raised my concerns about the extra services and charges, the manager insulted me, rudely stating, “Hair services are supposed to be expensive. If you can’t pay this much, you should think about your budget first before getting your hair done.” She even yelled at me to intimidate me into paying the full amount, without acknowledging the original price.

This place is gaslighting and defrauding customers into paying more than they sign up for. The management and staff are extremely unprofessional, unethical, and frankly, racist. I wouldn’t recommend this salon to anyone. Horrible experience, terrible hair results, and a complete lack of respect...

I’ve always been on the fence about ULTA, this location in particular has been sub par than most. I’ve gone in multiple times and felt their esthetician were not extremely knowledgeable on products for my skin type (Dry), let alone complexion. Then today was my last straw I walked in, plenty of workers in the store — in the Clinique area, benefit area, walking around the store etc. and no one spoke to me! Not even a simple hi how are you, do you need any help. Mind you I walked around grabbed a few things and also looked around for things I couldn’t find for a good 30 minutes. It was not busy at all. It was late morning early afternoon on a Friday. There was no excuse for no one to even ask if I need assistance. Worst customer service experience ever! Multiple workers made eye contact with me without even saying a word. One finally said something after looking at me and I uncomfortably had to speak first. Now Mind you I didn’t pick up the drugstore items, I take special care in what I put on my face. I had intentions of purchasing a new eyeshadow palette, a few lipsticks, in addition to the smash box and Anastasia products I had already picked up, along with some hair products, but I was so disgusted that I Could not stay in the store any longer. I even contemplated leaving everything I had picked up and taking the 20 minute drive to Sephora , where they value their customers. I had a lunch meeting so kept the necessities and put everything else back. Your bad customer service is losing you money! I will NEVER come back...