Mattress Warehouse of Cherry Hill — Attraction in Cherry Hill Township

My husband Ordered a mattress to be delivered today, as well as paid the fee to have our old mattress removed and recycled. Upon entering my home i had told the 2 employees that we placed our pillow top mattress in the hallway upstairs to make it easier for them to get out. I was then told that. They could not take any mattresses with stains. The mattress is stained from my dog. Prior to be housebroken 3 years ago. Either way. The person my husband spoke to at mattress warehouse did not disclose this stipulation. Though was pretty ok with charging for the removal that now i was being told, can't happen. I asked the 2 men if they could please at least put the mattress on the side of my home near the trash cans. They agreed. And after all was done ,left.. when my husband came home he informed me that the mattress was placed not near the trash cans but against our electric solar panel system. Which states on the box due to risk of electrical shock nothing to be placed against it. Why would anyone put a mattress against any kind of device housing electrical current. THIS IS A FIRE HAZARD.I called the store to speak to the manager and apparently spoke to the man who assisted my husband with this purchase. All i recieved was a sorry that happened, and a supppsed refund for the removal and recycle charge . Which has yet to show up in his account.

NEVER AGAIN WILL WE BUY FROM...

Todd was excellent, highly recommended!

2 Month update.

So Finally after 2 months, I am happy with my purchase of a bed and adjustable base. However it did take 5 deliveries. Let me explain.

1st: Bed delivered and no adjustable base as promised and without proper notification base was not coming.

2nd: Delivery crew, brought adjustable base but informed me it is not compatible with platform bed frame that I owned. Problem is the first delivery crew never informed me it would be a problem. Went back to store and had to change base order, again Todd fixed the order and adjusted price so there would be no additional expenses. I also decided to exchange my mattress at this time, they honored their "comfort guarantee," and since it was 30 days now I qualified.

3rd. Delivered correct adjustable base, but exchange bed was not available. They did contact me 2 days before.

4th. Exchange bed came but tear in the plastic cover was found on truck which resulted in a stain. FYI, you cannot except delivery or you forfeit warranty.

5th. Exchanged bed.

I want to mention the delivery people are hardworking and knowledgeable. The salespersons took the time to address all of my concerns. My recommendation to the management would develop a better means of communication and feedback between sales. delivery and dispatch. Definite issue...

Ordered a $1,200 bed to be delivered to an assisted living facility for my mother who is 84 and immobile. When I called mattress warehouse to find out about the delivery time they gave me a window of 7:30 AM to 10:30 AM and I told them that the facility my mother is moving into does not open till 8 AM. They told me that there is nothing they can do and the bed may be delivered before 8 AM before the assisted living building opens — in that case the bed would not be delivered leaving my mother without a bed. The customer service for mattress warehouse is the worst I have experienced in my entire life and made an already incredibly difficult experience of managing a move into senior care of an elderly parent so much worse. To not try to make a half an hour accommodation for a customer moving into senior housing is outrageous. Mind you, the beds are being delivered in a local area where I can see no reason why a delivery can’t be pushed to the end of the day instead of the beginning of the day considering the circumstances. I called the corporate office and their customer service representative was even worse. I truly hope that my mother does not spend her very first night in assisted living facility away from home without a bed but it’s entirely possible due to the ineptness of mattress warehouse. Never do business with this...