We booked a 50+ person private reservation for the Cartwright Family Reunion last weekend (7/13/2024). We reserved the date with no issue, and boarded the ship at Navy Pier by the agreed upon time of departure (12pm CST). After about an hour or so, we were advised that the cash bar would now be open for the remainder of our cruise (which was only until 2:30pm CST). Good news right?? - WRONG. We were then told that due to some technical issues, the boat would remain docked and would not set sail at all, hence the open bar. Determined to make the most of it, we continued with our banquet as usual, while still attempting to get more information on what happened. We paid close to $10k to reserve our section of the boat, and were not given any sort of accommodations other than the open bar (well drinks only). We’ve constantly called and sent emails, and have not had anyone return our call, or offer to refund even part of our reservation (as we never set sail). We had family visiting from all over the country who had never seen our city or skyline before, and the lack of communication from the Odyssey throughout this whole ordeal was sickening. We later found out that other guests with separate reservations on the Odyssey had their entire booking refunded, which makes the Odyssey’s lack of accountability with us even more disgusting. The bartender was rude to us, and constantly asked us for tips (disregarding the fact that her tip jar was CONSISTENTLY full). We weren’t able to stay on the boat past our 2:30pm end time, as there was a reservation immediately after ours (??? - we were told the ship couldn’t sail?). I understand that some things are beyond the crew’s control, however the lack of care, communication, and the utter disregard for us is extremely unacceptable. It has now been 4 days since our cruise, and we have yet to receive any communications or resolutions from the Odyssey team on this matter. The open bar was average, the drinks were slow, and respectfully, was not worth the ~$10k we spent for the brunch cruise. The food was ,about the only positive thing I have to say about this entire ordeal. We will likely never reserve a cruise on the Odyssey again, and wouldn’t recommend them to anyone hosting a large gathering. They were overly responsive during the booking process, however on the back end, they’ve essentially ghosted us at this point. If you have a large group looking to reserve a boat cruise, go with another company - the Odyssey is not it. The customer service is BEYOND garbage.