California Noodle & Grill — Restaurant in Chino

Ordered to go. They told me 5 to 10 minutes. 30 minutes passed by and they told me another 5-10 minutes while everyone else that is not a to go order is getting thier food. Even sit in customers that came 15 minutes after me were already getting thier food. I had to spend my lunch time waiting and not enough time to eat since i had to go back to work. There was a couple of other people waiting for to go as well and didn't look nor sound happy with the service. One a food delivery driver said he had been already waiting over 30 minutes when i got there. Which he left without the order because they kept telling him the same thing they were telling me.

From my oberservations (and this is not the first time) they push to go orders to the side and prioritize sit in customers first. I dont see that as fair as we are also thier customers . They dont have an equal flow of a serving system. A bit further from my job but I'll stick to pho grand on grand ave and won't be coming here any longer. These guys can't set the right expectations to their to go customers and favor sit in customers over to go customers.

So beware your order will be pushed to the side (who knows how long because they dont) if you order to go...

Did you guys change owner within this past year? I've been visiting this pho shop for past 10 years as its my favorite place. When I'm sick, I always order the Chicken porridge but there were mishaps in my last 3 experiences:

A young girl took my order but when I got home, I received Fish porridge instead of chicken porridge. Luckily I didn't share with my sister as she's allergic to fish.

The last two times I ordered chicken porridge. What I got was a lot of broth and chicken. There were minimal rice. It was like sipping chicken broth!!!!

We thought the restaurant was just being stingy since it was TOGO orders so we decided to dine in this week. I ordered pho. The young server barely gave us any basil leaves. There was like only 4 leaves, not stalks! The pho tasted sour and the fish ball tasted old and dry.

It's hard to give up a place that you frequented for past 10 years but if management going to skimp on quantity and quality, I will need to find a new restaurant. Please go back to your usual cooks and stop being so stingy with...

Ordered Pho Ga (chicken pho w/rice noodles and vegetables). This is the easiest pho dish to prepare and screw up: 1) too much salt in the broth. 2) the chicken - what small amount they give you for what they charge (I bought a large portion) was dry. Not juicy, not tender, not boiled. Pure bone dry.

Also the brunette cashier (young, caucasion) was there to collect a paycheck - not genuine in her customer service; she just went through the motions. And rude: you ask a question, her response was "authoritative" (her answer/way is it, no exceptions), and the way she "corrected" the customer vs educating them.

Definitely NOT one of the best pho restaurants as advertised. Lots of room for improvement. Doubtful.

And they run the business like an assembly line and you're just a number.

Lots of naive patrons.

And the price they charge for 4 mini egg rolls is a...