House of Fortune Vegan Cuisine - Chino — Restaurant in Chino

Update 04/2024: updating review to reflect recent experiences. Changing review from 3-stars to 1-star. We have continued to visit this restaurant simply because the food had been good (not consistent though) and it’s hard to find fully vegan places. However, I don’t know what has changed but in the last year or more we have noticed the amount of oil used in dishes has gone up quite significantly. One of the reasons we chose this place over others is because the food used to not be as oily as some similar style restaurants. Our last takeout visit had pretty much confirmed that the quality of food had gone down and the prices are still just as expensive, if not more.

The amount of oil in our various dishes we got was staggering. The oil was so thick you could taste it coating your mouth as we ate it. When we looked at the bottom and sides of the dishes you could see exactly how much oil was there…it was layers of oil (including a picture of one of the dishes — you can see the amount of oil here and that was hardly half of it within the whole dish). The oil also dampened the flavor and made it taste like there wasn’t much there. We also noticed a lot of the dishes were overly sweet with the sauces.

We’ve decided to not return for now in hopes that they will remedy this issue. —————————————————————- We’ve ordered here 3-4 times now after discovering the his place with one time being inside (dining inside the restaurant). As plant based eaters we were extremely excited to discover this place and even more excited when we tried it as the food was great. However, I started out with 4-stars but as I kept writing the review I saw there we’re more cons than pros and remembered some of the frustration I’ve experienced thus far so we are at 3-stars with room for improvement.

Pros: -the food has been consistent and tasty each time, fresh, homemade, seasoned, and hot

-menu: this is both a pro and a con so I’m placing this in both categories. It’s a pro in the sense of there is so much to choose from and to try, but the menu website is painful to navigate due to the the sheer size of the menu

-portion size is slightly smaller than you’d expect for some of the prices

-dining in was a great experience as the waiters were very attentive and hospitable

Cons: -no way to order online other than having to sign up for a 3rd party delivery service (and you’ll likely end up paying more per dish - for example; DoorDash was charging nearly $2-5 dollars more per already expensive dish). In this day and age where well over half of the sales can come from online I’m surprised to see no way to order directly on their website.

-calling in your order can be extremely frustrating since they’ve implemented some new automatic robot ordering system. I literally called 6-7x because the robot couldn’t get the order right even after speaking clearly and repeating myself. The last time I called before giving up and going elsewhere someone finally picked up the phone and I was able to place an order. This robot is trash and you’ll end up just making people frustrated enough to go elsewhere if this stays around - I wouldn’t put that much effort into it next time. If I call and hear the robot we will make other plans.

-prices: the prices are super expensive for the amount you get and for what it is (mostly veggies, grains, tofu, soy meats, etc). There is absolutely no reason for a dish of veggies (for example, bok choy with no other veggies or add ins) to cost nearly $20.

-menu: like I mentioned above the menu is a pro and a con. If you dine in, they don’t have physical menus and with the size of the menu (the menu is massive, I warn you) it’s hard to filter through everything via the online page you have to access from your phone by the QR code because the webpage sort of sucks just by the way it’s laid out.

Worth it?: Yes. All in all the food is great and it is worth a try. While this will be more of a once in a while thing for us due to the prices it’s still worth a try and you’ll never have the same...

Jenny is the rudest, most inhospitable person I've ever met. She definitely does NOT belong in the restaurant / hospitality industry. My family and I love trying new vegan restaurants and drove all the way to CHINO HILLS from LOS ANGELES to try the food at House of Fortune. Unfortunately, as soon as we arrived at 2pm for a late lunch, Jenny met us at the door and said there was no room for us to sit down. We looked around and saw 4 open tables. She saw the puzzled look on our faces and said she has a large reservation coming so we can't sit down. First she said we'd have to wait 10 minutes even though there was empty tables available, then changed it to 15 minutes after we said we would wait. The whole experience felt very RACIST and as though she was agressively pushing us to leave the restaurant. She kept saying "Take the food to go! I have to go boxes and bags, you can't eat here, were expecting a crowd and you can take the food and go to the park near here to eat it." At that time, my wife became upset and said "We drove a long way to eat here, and we don't feel welcome. I'd rather stay hungry than eat here with this person who's making us feel like we're not wanted. And I WON'T support this restaurant by giving them our business only to be kicked out to eat at the park and made to feel like undesirables who aren't good enough to sit and eat in their restaurant." So now, we're at a grocery store getting snacks for our 2 hungry kids to eat while my wife looks up another vegan restaurant nearby who has friendly, customer service oriented human beings as the face of their establishment instead of rude, abrasive, prejudiced workers like Jenny who drive away business due to personal issues that don't belong in the front of the house at...

Service: nice lady, kind and great service... she also keep the distance between all dine in customer. Good job for keeping it safety!!! Also make sure all customer that come in to use hand sanitizer before get seated..

Food : food has so many selections. I cant even choose what i want... i finally decided to get crispy oyster mushroom, came in big portion, taste so good but it was too salty for me...the saltinese compliment really good if not way too salty... i also got the schezuan wontons, also taste great... i like it...

Cleaness : the restaurant looks really clean...

Prices : the prices is all good as most dishes is shareable portion.

Overall my experience here was great.. i enjoyed it.. i would like to try other dishes...