Tiffany & Co. — Attraction in City of White Plains

I purchased a mesh ring from Tiffany’s. I have other jewelry including rings from Tiffany’s as well that have lasted years. Up until yesterday, I was a faithful Tiffany’s customer.

Yesterday, when I was wearing my mesh Tiffany’s ring, it split down the back. I was astonished, because it’s one of my favorite rings, and I only wear it for special occasions. Although, I’ve only had it for 3 years, I wear it once a month. I have other Tiffany’s rings that I wear as well.

I took my mesh ring in to be looked at by an employee at at the Tiffany’s store yesterday. The young girl who waited on me, took my ring and snapped it back while she was looking at it. She snapped my ring in a second location as well, further damaging my ring. She didn’t apologize and told me that it was my fault, in fact. I spoke with the manager and he said that there is no way she would have done that. Now, I’m being charged for her damage to the ring, which I find to be completely unfair, since I did not damage this ring.

This ring has a faulty design if the mesh is so thin that it can easily break apart. I asked the Tiffany’s employees at the store, if it would be possible to exchange the ring for a better quality one (that cannot bend or break from usage) and the store was very unhelpful and told me that they could not further assist me. I will never make another purchase here again. I am completely appalled by the service I received...

Was gifted a glass cake platter purchased from Tiffany & co by a family member. Had it stored in closet and had never taken it out of the box for years. During this time, the box had gotten crushed by inadvertently stacking heavy books on top. Went to Tiffany at The Westchester Mall and showed them the platter and damaged box and asked for a replacement box so I could regift it.. I was met by two nasty, rude, pretentious sales people, who tried to question the legitimacy of the purchase, and refused to offer a new box. I explained the story as described here, and insisted that I receive a new box in order to regift it and they finally went into the back and brought me out a box that was definitely used and looked like it had water damaged and told me that this was the best they would offer me… I am shocked at the attitude and customer service. Never will I consider purchasing anything...

I had gone into Tiffany to get a repair done on a necklace; upon my arrival a saleswoman was taking care of a customer return I believe. It was taking quite some time and the customer looked frustrated so I left and came back 15 minutes later. Upon my return the original saleswoman (red glasses) is behind a new saleswoman (blonde) who is helping someone. The "blonde" asked me how she could help and she turned to "red glasses" and said she will be right with you. SO "red glasses" proceeds to walk into an office and SHUT THE DOOR never saying a word. I proceed to wait but eventually had to leave. NEVER at any point did "red glasses" address me the 1st time when I was standing there for 15 minutes nor the 2nd when I came back! The security guards had better manners than this woman! I would have left zero if possible and I gave 2 stars for the attentive blonde saleswoman who...