Harbor Freight — Attraction in City of Yonkers

I am extremely disappointed with the customer service I received at the Yonkers Harbor Freight. I came in to make a return 25 minutes before closing, well within business hours, and was refused service by Steff, the closing manager, and Ebony, the cashier.

When I asked why, I was told simply that they “didn’t want to take any returns.” There was no valid reason provided, just a flat out refusal to help because it was near closing time. This is unacceptable and unprofessional. As a paying customer, I expect to be treated with respect and to receive service during posted business hours.

This experience has made it clear that customer service is not a priority at this location. I will not be returning to this store, and I’ll be reconsidering my loyalty to Harbor Freight as a...

The staff in this store is pathetic. I was planning to buy power tools using promotion and after 20 min of their suffering because they didn't know how to put items together I gave up and left the store without any purchase. They had no idea what they were doing. Not only that. One guy was complaining that it is my fault that I came too late, right before store is closing and holding up everything. Really? HF some "in-store only" purchase option is horrible. Why can't I just buy everything online without dealing with your dumb employees in the stores? Going to...

Nice store. Probably too nice to be an HF. You go to HS because you want to feel dirty buying tools. Not because you want to go shopping in a brightly lit well organized store like this one is. I would go to the one in the Bronx if any day over this which pretends to be something it's not. HF you got a great business model and we all know what we're going there to get. You don't have to gussy it up it just makes everybody...