Victoria's Secret & PINK — Attraction in City of Yonkers

On my birthday i decided I want to treat myself to some Victoria secret goodies, immediately as I walked in, vibes were off. No sales person available, walked around the store twice but didn't see anyone. Moments later i see all of the sales associates standing in the fitting room. I had to walk to the register to ask for assistance, it so happens that the young lady was in training but she tried to assist me but everyone she called was unavailable. As I questioned why there were 3 associates in the fitting room and none on the floor, an associate walked out and was rude and unprofessional when I wasn't even discussing anything with her. I spoke to the manager and called customer service to report this store because I have NEVER EVER dealt with this type of service in any Victoria secret store and it is unacceptable. If you don't like your job, then find another one. I will never return to this location at cross...

I experienced racial profiling today at Victoria’s Secret in Cross County Mall.

At around 3:45 PM on June 26, 2025, while shopping with my friend, a security guard followed us around the store, assuming we were stealing—even though we clearly had shopping bags and money on us.

When we confronted him and asked, “Why are you following us?”, his response was simply, “I’m doing my job.” But it was clear his “job” only applied to us — despite there being multiple other customers in the store who were left alone.

We later spoke with the store manager, Dana, who apologized for his behavior. While her apology was appreciated, it doesn’t change the fact that we were racially profiled.

No one should have to shop while being followed, targeted, or made to feel uncomfortable because of the color of their skin. This behavior is unacceptable.

Victoria’s Secret at Cross County Mall...

I made a purchase of $334.00. When I made the purchase I was in a hurry; and the item's were a size to small. Next, I went to exchange my garments with my receipt and it was the Christmas weekend and the store was full of people, so I decided to make the longest line to pay and get a store credit, and returned later and take my time so I don't make the same mistake. By the way I suffer from arthritis and I was experiencing a flare in both of my legs and I was walking with my cane and my cousin took the time to take me to the store because I couldn't drive. To my surprise after the lady at the cashier finished scanning all the garment's she calls a manager and she said to me, I couldn't get a store credit, the manager also said I have to exchange; the cashier put all my garments back in the bag and she said, "next" Victoria Secret is not what...