Sarku Japan — Restaurant in City of Yonkers

The Sarku Japan staff at Cross County in Yonkers is either stupid or racist. Possibly both. Yesterday my husband tried to pick up food we'd ordered online. Ten minutes later he came back to the car. No food. The cashier had said she had no order in his name. She brushed him off in a nasty way without really looking at the confirmation on his phone; as if he were trying to pull a scam. He got his wallet with further proof and went back. Another ten minutes passed after which I went in and we both spoke to a different employee. He tried to ignore us. After having to make a scene, the man finally took the time to go through the waiting take-out bags. He found our order. No one deserves to be treated with such disrespect. A food establishment with such a low regard for people who represent the bulk of its customer base, black and brown people, should move the business elsewhere. Between poor staff behavior and average food, certainly this take-out can be replaced with something better...

1 star just for speed. The food is inconsistant in taste. When you ask for your mall discount, they will quickly give you a nasty grill. You can go in there for every day for years and have your work clothes on and order the same thing from the same person and they still dont remember your order and dont put your discount unless you tell them. They speak horrible english and they always giving attitude. If they dont understand what they saying they want tk get mad at you. When theres a drink you want from the soda fountain and you ask if they can switch the syrup from empty to full they say yes and have you wait for over 30 mins. If you have a problem and you want to speak to a manager they all want to fight you and you dont even get to know who is the manager or what they saying because they start talking loud in their language. This place needs a full wipedown and hire a new crew of employees that speak...

The staff was disrespectful & dismissive when I showed up for my on-line order. I showed my phone with the Doordash info indicating my order was ready, but both a woman and man there said there was no order there for me. They just glanced at the phone & gave me very unfriendly looks as if I were a criminal. After a back & forth argument lasting more than 10 minutes, the man finally found my order which had been sitting there all along. He handed it to me with no apology. I have never been treated like that in a restaurant before. I noticed that all the customers were Black or people of color like myself . Couldn't help but detect a bit of racism in the disrespectful way I was treated.I WILL NEVER RETURN THERE! Rev....