ZARA — Attraction in City of Yonkers

NEVER EVER LIST ANYTHING FROM ZARA ON YOUR REGISTRY

We received a set of plates and bowls as part of our wedding registry. They came broken and scratched, here is the sequence of events when we went to the store to return them:

1. Waited on line and they told us they could only accept the return and send the money back to the giver but if we called customer service they would be able to give us store credit.
2. Went to outside the store, called customer service they said there is nothing they can do we have to just send the money back to the gift giver and we should go back to the store.
3. Went back, waited on line again, they have us unwrap every single plate. Then they tell us they can’t do the return in store it has to be sent to ZaraHome
4. Disappointed, we asked for help to rewrap all of the plates which they declined and watched us slowly do.
5. Manager comes over and tells us that he can work with customer support and he can return the plates for us. I explicitly state “if there’s a chance you can’t do it, I would rather take the plates with me as I live over 1.5 hours away.” The manager tells me he can do it and not to worry
6. A few days later he calls me and says he is still working on it.
7. Two weeks later he has ignored several texts and calls. I called customer service and they tell me that I “refused to take the plates with me” and that I need to go back and pick them up so they can they help process a return…. The manager is still not answering my phone calls or texts.

I’m going to have to drive 1.5 hours to try to get some plates back from a company so I can send it to their other department to maybe get money back. At this point I’m debating just having my aunt who gifted the plates dispute the charges as the company sent broken plates, accepted them back from me and won’t return any money or store credit.

What a disappointing response from a brand I once...

DO NOT GO HERE. If I could give this store a 0, I absolutely would. They racially profiled my family and I and basically threw us out of the store for coming in 45 minutes before closing. We picked up over 20+ items and wanted to try them on, the manager told us no and then angrily said “Fine, you have 5 minutes or else we’ll close the store”. Frustrated and angry, my family and I rushed. They came into the fitting room 3 minutes later to tell us they’re closing the register and we won’t be able to make our purchase. How can you kick a customer out of your store 10 minutes before closing, although you clearly see they’re buying items? I cannot grasp this. I work in the customer service industry and I know what customer service is. I’ve never EVER experienced such horrible service, and being racially profiled at the same time. The manager Maryelle and her staff do not treat their customers with respect or with any type of value. Her and her employees laughed, said they were not going to ring us up, and gave us a countdown of when we NEEDED to leave. We ended up spending $400 EACH (it was 3 of us) and they were willing to throw us out of the store if we didn’t get to the register in time. It is disgraceful how ZARA is such a well-known brand but has employees AND MANAGEMENT who do not care nor show respect for their new/existing customers. It turned me away from the brand to know that they allow people like this to represent them. It’s 2022 and this type of treatment is UNACCEPTABLE. I WILL NEVER...

Today was my son worst day ever at this store. Today him and his female friend decided to go to Cross county so she can buy herself something from Zara, while they in there she asked him if he sees anything he like she will pay for it, as he looking around he picked up a Fendi pouch and he decided to see if there was something besides the pouch that he likes he found himself a shirt he told her this is it and gave it to her but remind you he had a bag from target that had his phone, charger and whatever else in there so in between holding the target and the pouch in the same hand and holding the shirt in the other hand while waiting on line to purchase the items while standing there for so long they are laughing and talking and they finally made it to the register purchase the items as they walking out the store the alarm went off he stopped while still in the store look at his hand and realize he still got the pouch he turned around and this black lady that was already at the door walked up to my 15 year old son and automatically his picture and told him not to come back to the store no thieves are welcome back to the store. He called me and I can hear the shaking and the embarrassment in his voice he came home with tears in his eyes and told me he was embarrassed and terrified that this done happened to him I his mother was heartbroken. If my son wanted to steal a pouch it would have been inside the target bag that was in his head from...