Please note this is an email that I sent to the Theatre on Nov 20th and did not receive a response. It pains me to now post it publicly, but as I indicated in the email, if I did not receive a response, I planned to post this for others to be aware.

To Whomever It May Concern:

My experience at the Capitol Theatre this evening was one of the worst movie going experiences I have ever had. Most notably, there was not a single member of the staff available for me to lodge a complaint with, so the issue could be rectified in the moment and so I am forced to write to y'all now, after the fact.

I was at the 7:20 showing of the new Marvel movie. Given my interest in the film I was literally the first person in the theatre at around 6:45 or 6:50pm, nearly a half hour early to ensure I had the right seats and could enjoy the experience. To my dismay there was another couple that later joined the showing and incessantly spoke disruptively throughout the entire movie. Another patron asked them to be quiet and stop talking on a number of occasions.

At one point I was so frustrated, I left the movie to try to see if I could find a single attendant at the ticket or concession stand or anywhere really as an authority figure to go speak to and potentially kick out the couple. Absolutely no one was available anywhere. There were just signs on how to exit. Had there been an emergency somewhere in the theatre, it appears there wouldn't have been a single employee or representative around to assist anyone.

I later came to find out that this disappearance of all staff happened even earlier, as my friends who had paid online arrived at 7:18 and there was no one to check them in or ensure they had even paid for a ticket. There was also no one to vend any refreshments to them.

The negligence of your staff not only allowed disruption of my experience with the show, as I missed the movie by having to leave to seek someone who wasn't even there to enforce the basic rules of decorum, but also the fact that I had to listen to these rude people forced me to miss dialogue.

Moreover, I can only imagine the amount of money you as a theatre are losing when people can just wait long enough to sneak in and/or no one is selling any refreshments. I hope you can find a way to remedy this situation, not only for me, but for everyone who attended the show last night and didn't really get to enjoy it.

If I see no action, I'm happy to share this review of my personal experience as a google review. It's really a shame, because the theatre is within walking distance of my home and I often like bringing friends here, but if this is the experience I can expect in the future, I suspect I will have to find another place to go.

While I recognize there was a Holiday weekend in between, It has now been close to 10 days with no response. I truly would like to support a local/historic business, but I will not be back any time soon.