Clovis Floral & Gifts — Attraction in Clovis

I have been here multiple times and have had wonderful experiences. However, I had one bad experience and the experience really stuck with me, I called and spoke with a young lady to try to get some clarification regarding my last order and was met with a condescending attitude and a lack of professional decorum. She lacked taking any accountability or responsibility for anything she could have done better, instead she began to blame me. Overall, I wish things turned out differently.

I’ve read other reviews, please just take constructive criticism. I don’t need to be attacked online for a review on a platform meant to give feedback.

Update: You’re right, I never relayed that I wanted a wrap instead of a vase, but I was also never asked which one I preferred, nor was I told it would come in a vase! My fault! On top of that, just so everyone knows- The bouquet consisted of small carnations, bigger carnations, and 3 Gerbera daisies and then the small little white filler! Regarding the phone call I will make sure to let my “mommy” know to never interrupt when she thinks someone is speaking any type of way toward me! I will definitely take this as a learning experience and start my new year off with kindness like you did! Happy New year! :)

Also I am aware of digital footprint, not scared to leave an honest review! And with that being said! Everyone, here is my first review that I deleted! Don’t even worry, it is quoted. :)

My first review: “ I am so scared to post this but my last experience was just not it. I absolutely love this floral shop and have never ever had a bad experience up until December 28. In fact, I had an amazing experience every other time and want to recognize some woman who owns a dog in the store. She’s helped me before (on the 20th) and literally was the reason I came back for another bouquet 8 days later. She was so sweet and made a bouquet for me that was completely white for my mom’s birthday that looked fabulous for $53.99. She is the reason I will keep coming back. Now, this is the reason I am giving this review. On the 28th, I came in to buy a pink arrangement. I went with my boyfriend, and the first thing that stood out was that the girl helping me didn’t really ask any questions (Unlike the girl who had previously helped me before) I didn’t really think much of it because I don’t know flowers… and so I said the price range was 50-75 and was charged $53.99. She charged me out and even let me know that the arrangement would take about an hour to make which is completely fine! I understand you guys can be busy! With that being said she told me they closed at 2 and to come in at 1:30 to pick up the flowers, she even suggested I write down my phone number on the receipt, so I did. So it comes down to around 1:20 and I go to the floral shop after just shopping around. I get the arrangement and it’s in a vase, I don’t know if that’s customary but I didn’t ask for a vase. Also I am not sure how much the vase was, but this arrangement just did not seem worth it. I actually went back because I thought it was being crazy and needed reassurance. So I went back to ask what each flower was and she informed me that all of it was carnations and then just 3 Gerbera daisies. Next she says something about a funeral being the reason she didn’t include any other pink flowers, which is fine, I respect that. But what isn’t reasonable is that she could have called me or even let me know beforehand of the shortage of selection of pink flowers, after all I did write my number down. I don’t believe that there was a miscommunication or misunderstanding, I believe I got a vase I did not ask for and a bunch of flowers that may have not been worth it. I feel like common sense or consideration wasn’t really included and I am not looking for free flowers. Also if I just need to buy a more expensive bouquet next time that isn’t an issue. I just want an explanation, what was I paying for?”

I’m not trying to hurt your business. To prove that here is 5 stars. I don’t want...

I never leave reviews but I just had to today. In March, we had my in-laws funeral. We used Clovis Floral for the flowers. We purchased two stand sprays and two casket sprays. I thought the flowers were nicely done. We spent $1,000 for those four floral arrangements. We used the stands for the funeral on a Saturday and took them to the graveside on Monday. We kept the stands wet but the floral arrangements did not even make it the two days. The flowers were wilted and the stands looked sad. We used them anyway. I vowed not to use Clovis Floral again. We had my funeral for my grandson today. The funeral home recommended Clovis Floral again, and against my better judgement, we went with them. We ordered a small arrangement for the top of the casket. We paid $150 for the arrangement. It was smaller than I expected but it was nicely done. I’m including a picture of the floral arrangement, if I can. The problem is they were late for the delivery. We made arrangements for the flowers to be delivered at 8:00am. We confirmed the date with the florist before we left the florist 5 days before the funeral. She put the wrong date in the system. The funeral was supposed to start at 9:00am. At 9:08, I called the floral shop to find out where the arrangement was. They said there was a misunderstanding. I asked what the misunderstanding was because it seemed pretty clear to me what was supposed to happen. They apologized and said it was on its way. It got there at 9:20. We delayed the service until we had the flowers there. We had 50 people there waiting to start. I just felt we couldn’t start without flowers. Its a sad day and the last thing grieving parents should be waiting for are their flowers. I will never use this...

I received flowers today from my sweet cowboy. At first glance beautiful. On closer inspection I found browning roses , mind you this @ $100.00 flora arrangement! I call the florist to let them know took pictures right than . So couldn’t say I did something to them after delivery. I took them back to their shop. The gal I spoke with made excuses after excuse. They only had short stemmed roses that weren’t much better. I asked what my husband had ordered, that how I found out how much he spent. They weren’t the same arrangement. She then said that the wax flower wasn’t in season so they just put in a different type of filler. at her last remark I just looked at her and told her I wasn’t trying to be difficult or mean about it, but this arrangement was done poorly. At that point she asked me if I wanted a refund I told her yes .Figured I just explained it to my husband when he got home from work. However he called me saying that the florist called him and said I was unhappy with them. What the heck!!! What am I five??The man said he was giving a full refund for them. I Then explain to my husband why I took them back. I told him I didn’t want him to even know about it. I Was trying to get them exchanged before he got home. But whatever Clovis Floral. Next we’ll save the money & buy from Vons better quality 1/16 the cost. ** I just read your rebuttal to my honest review. It just makes you seem petty and vindictive. I didn’t feel the need to put you down but apparently, you do. It only proves that I don’t need fancy overpriced low-quality flowers. I just need healthy flowers to make me happy. Like they say it's the thought that counts. Besides the...