Brazos Valley Computer — Attraction in College Station

Since moving to BCS early this year, I haven’t had to write a single negative review for a business in CS… until today.

Anna was astonishingly unprofessional. I went in for Identigo fingerprinting services. Got there early and found the lobby full. No one greeted anyone walking in. The employee in the back ignored every attempt made by customers to get his attention. One customer even opened and closed the door numerous times to ring the bell for service. Still… nothing! Everyone explained that Anna left and said she’d be back shortly but that she’d been gone close to 20 minutes. Two customers left. When Anna returned, she was already late for our appointments. Anna then helped a young lady before me and proceeded to yawn loudly and repeatedly throughout her entire transaction. She was even giving instructions to the young lady while yawning. It was bad.

Then, my turn came and she called me into the “enrollment” area behind the partition next to the lobby. After asking for my documents, she picked out an eye booger and said “I got it on the first try!” A bit grossed out and having just overheard her entire interaction with the previous customer, I asked her to please use some of the hand sanitizer she had on her desk before I handed over my docs. She was seemingly caught off guard and said “I know!” and began to argue and get defensive. Thankfully, seeing I showed her no reaction, she paused, took a breath and begrudgingly said “thank you for the reminder.” I explained to her my disappointment with the experience to that point and told her that people expect a certain level of professionalism when going in for such services and that not greeting customers, repeatedly and loudly yawning, and practicing poor hygiene was not appropriate or professional.

Important note: I did not see Anna wipe down or sanitize the equipment between customers. She also puts her hands on top of your hands while positioning them for each fingerprint. The face I made when she handed over her keyboard (my first thought: “ew, do I really have to?”) so I could type and correct my address after I explicitly told her to please use the address on my identification card.

Also, do not expect to receive undivided attention from her while she’s handling your transaction. She answered the phone mid prints and started signing to me which finger to put down on the scanner! I truly hope there are no errors when everything is said and done!

This was no doubt an extremely unpleasant experience. I will not frequent this location ever again. Heed the warnings and read some of the other reviews. I happily and earnestly submitted the survey to IDEMIA found on the bottom of my receipt. I hope to never deal with Anna or this...

I can not stress this enough, absolutely do not take your computer here!! I didn't read the reviews before I took in my extremely expensive gaming desktop, but I wish I had now. Unlike the comments, Anna wasn't rude to me. She was extremely nice, so part of me feels bad about writing this review. However nice doesn't fix the issue.

My gaming PC has some type of issue with the Motherboard, and was shutting itself down after a few minutes of running. I replaced all the other parts, but motherboard is outside my expertise so I brought it in. Short version, my computer was in the shop nearly 5 weeks. Everytime I called it was this excuse or that. Couldnt find the part, I said to replace the whole motherboard, couldnt find that either. I said lets just upgrade the entire thing. She ordered a new motherboard, took two weeks shipping, finally arrived and she said she ordered the wrong one and its not compatible. So at this point I opted to pick up my PC as still wasnt aware of exactly what the issue was other than the same information I thought before, Motherboard issue. Had that been it, I wouldnt be writing this review... not happy, but understand.

What pushed me over is that my computer case has scratches all over it that wasn't on it before I brought it in. And in addition it will not turn on at all now, literally nothing happens when hitting the button. I opened the case, now fortunately when I took it in I took pictures of everything. THE CORDS ARE LITERALLY NOT EVEN PLUGGED IN HOW THEY WERE. Cords are plugged into different slots than when it was taken in which is what I suspect is why it wont turn on. So now I get to find another computer shop to fix the mess that happened here. Very unhappy customer.

UPDATE: I ended up taking my computer somewhere else and it was as I expected. The computer wires were not plugged back up correctly which is why it wasn’t turning on. He said they redid it and it’s turning on just fine. The reason for the computer shutting down was a bad water cooler. Absolutely nothing to do with the motherboard that they were having me replace. So the repair was less than 1/5th of what she was trying to charge and if I had done the entire motherboard like she stated it wouldn’t have even fixed the issue. Oo, the other repair shot did all the...

Well I hope with any small business there are issues that can easily be resolved. Unfortunately this may not be the case. I took a laptop to them in mid-march for a hinge issue and a camera issue. At first they seemed very reasonable and responsible. They said it was going to be 200 to 400 to repair the hinge and re-seat the wires in the camera. That seemed very reasonable to me, and I enjoy using small business. Well I went to pick up the laptop, and the hinge was fixed and the camera, well not so much. Minor things that could be corrected. Upon getting my laptop she said she broke my screen to my laptop and that she would pay for a new one to get fixed. I said no problem I understand these things happen. .... well 2 months later my screen is still not fixed, and the camera is not working. 2 months of me needing the laptop for online test that have to be proctored. I have already paid them half (200) of the 400. She told me that she can not find a replacement screen for my lap top that everyone is pout of stock. I went to the Asus website and found my screen in 5 minutes. The reason why she hasn't fixed it is because she broke it and my new screen runs 400 dollars. So I am hoping she makes this right still, because I have already paid half and she did break my screen. If not well I have no problem taking people to small...