Geek Squad — Local services in College Station

I left my iphone there for a battery replacement but the home button did not work after that and they refused to be responsible for the damage.

I left my phone there last Sunday at 12 pm for the battery replacement. When I went there to pick it up at 4 pm, they told me that the battery was replaced but the home button did not work after assembling it back and they would fix it for me because the button was working before the battery replacement. And yesterday, I went to best buy at 6pm to pick it up. They changed the tone and told me they would not fix it because there was liquid damage inside. However, the button was working perfectly and the service I requested is just battery replacement.

If there was any damage inside before the battery replacement ( and I doubt), why didn't they let me know at the first place? why didn't they find it out before the battery replacement? how come they didn't notice that until they finish everything? and why did they told me they would fix it and then refused to be responsible for it?

I am reaching out to Best Buy to see what Best Buy can do. Geek Squad is certainly not good. They should...

I took my Sony DVD & Blue Ray with wi/fi, model BDP-S6700 to be checked. The issue was described as "The think locks up almost daily. I workd but then it will stop working and I will have to unplug it and plug it back in ot tap this little thing o the bottom (pointing to the small black cover on the bottom of device) and it will start working agiain. But it goes out daily and I was wanting to get the device fixed." I know I said that this occured when I was using wi/fi, but that does not appear to have been reported. It was sent from College Station to Service Center. The repair comments were: "Complete - Powere up and tested playing DVD & BlueRay just fine. All OK. Check you disks for damage and for damage such as scratches and delamination." When I picked it up, I told the clerk that this was non-reponsive because the issue was not related to playing DVD-BluRay disks but while using wi/fi. His response was that there was nothing he could do; he would not consider sending it back to the Service Center to have it rechecked for the real problem. I can't say this is typical of all Geek Squad actions, but it was what...

Brought my laptop in because the battery was drawing too much power so it short circuited itself to prevent damage (I now know this is common and can often be fixed by holding the power button for 10 seconds or pushing the battery reset pin hole on the back).

However, I was told there was no way it was my battery and that my motherboard was damaged. They immediately jumped to saying my computer needed to be completely wiped, and that it would take 8 weeks.

The geek squad members are not knowledgeable, and do not know how to run simple diagnosis tests to find a potential cause. They simply jump to the worst case scenario out of a lack of understanding of electronics.

Do not go here. Agent Kyle is terribly uneducated for this job. Sad since he’s...