Boot Barn — Local services in College Station

I have been looking for a new pair of boots for awhile now. I first went to Boot Barn and found a pair of Ariat boots that I really liked but they didn't have them in my size. I talked to the store manager (who was very kind) and she explained their online return policy/ process. She assured me it was an easy process if the boots didn't fit. I usually don't buy online and I really wanted a pair sooner rather than later so I went to Cavendars to see if they had any thing I liked. However, I was extremely turned away by their pushy customer service to buy a pair of boots that were $400+ that I didn't even like that much. I got frustrated and left there and decided to buy the boots online from Boot Barn that I originally liked there but in my size.

I paid an extra $10 for quicker shipping and got the boots within 3-5 business days. When I got them, they looked great and the stitching all around was perfect BUT they were too big around my little calves. The boot was tight around my foot (perfect fit there) but was way too big around my leg. So I took them to the Boot Barn that I originally went to and spoke to the same store manager who explained the return process and let me go look for another pair incase a new shipment came in since I was last there.

Unfortunately, I couldn't find anything I really wanted that was my size. However, as I was about to head back to finish the return process, the store manager checked on me, listened to what I was looking for in the boot as far as color, design, etc. and found me a BEAUTIFUL pair of Shyanne boots that were a size 8. She advised me we could order the 7 1/2's online but there's no guarantee they would look the same (color wise) as it was made out of leather. I took the chance and we ordered the new pair online with next day shipping so I wouldn't have to wait any longer for my new pair of boots! The store manager was beyond helpful with the return process and sure enough, the boots arrived yesterday and they are PERFECT!!!! I'm so thankful for her help and patience because now I have a beautiful pair of boots that I have been wanting for a very long time that are comfortable and perfect for me!! Thank You!

I highly recommend this store as everyone was friendly, the store was clean and they have a wide variety of boots and styles for a great price .. Most importantly they aren't pushy like...

Terrible customer service! Had a pair of Cody James jeans that I received as a Christmas gift rip clean down the middle seam… So I went into the store hopeful that they could do something to help out with my situation and all I got was attitude from the two girls working the desk. They told me I should’ve kept the receipt (even though I already explained they were a gift) and acted like I was dumb because “It’s February and Christmas was a long time ago” as if I should be okay with jeans only lasting 6 weeks, having only been worn 3 times in that time span. Absolutely no accountability for poor quality product and no attempt help at all. Wouldn’t even look up the phone number of the person that gifted them to me… Didn’t catch their names but I went into the store on...

I've made several purchases at Boot Barn, Bryan. They always have a nice selection of clothing and good prices on boots. I have 2 pair of Ariat Cowhide and a pair of Dan Post Caiman that I purchased here. All at prices better than any other in B/CS. Management and Sales are eager to help. Plus, if you join the free club you get store credits, discounts, free boot shines and free hat cleaning. They have a pair of tannish/khaki color Dan Post Caiman up there that I want extremely bad!! Also, a mounted set of bull horns that are of such perfect color and uniformity that it would be a shame to not put on the front grille of my truck. Long Story Short-The Place Is Awesome, I Need More Money To Spend. I...