REEDS Jewelers — Attraction in Columbia

My husband and I purchased my wedding band from Reeds. I have had my engagement ring for a few years and the manufacturer has since discontinued the matching wedding band. We went to several jewelers trying to find a band that would match the unusual shape of my engagement ring, but we were not successful. Other places had nothing that matched, quoted me high prices for a custom-made band or tried to sell me 2 rings to fit on the top and bottom of my engagement ring. When we walked into Reeds on a whim, we were instantly greeted by smiling Joey Peeples, who looked at my engagement ring and suggested a custom band might be the best way to go. I was immediately thinking it would cost me an arm and a leg so I was hesitant. Joey gave me an estimate on price and I was pleasantly surprised to hear that this was less than most of the other bands I had looked at already. But Joey was not pushy at all (which I loved) and suggested we think about it and come back if we'd like to move forward. We did go back and went with the custom band option. We were introduced to their jeweler Tony, who is awesome! Both Joey and Tony were knowledgeable, fun, happy, and put my worries and stress at ease from the beginning and throughout the entire process. They stayed true to the initial quote estimate they gave me at the start and kept me updated and informed each step of the way. And they were quick in getting my band finished before my wedding! (I only gave them a few short weeks to do it!) The band is beautiful and matches my engagement ring perfectly! We dealt with a lot of different vendors throughout this wedding process, and sadly several were not the easiest or most pleasant to deal with. However, Joey, Tony, and Reeds were by far the best people to work with during this stressful time! They made it a pleasure to go into the store every time. We will definitely be spreading the word and will be going back for sure. Thank you guys for everything you've done for us!

P.S.- If you're looking for a wedding officiant- word on the street is Joey is now ordained. Reeds is now your one...

My wife and I had our 18 year anniversary on May 3rd and on May 2nd @ around 4:30pm I realized it was not May 1st (Sorry for the dates but you will understand my dilemma shortly lol ). It was a weekend and I thought I would be able to use Monday, all day, to shop if needed..... I was wrong, I realized the date and that I didn’t have any time to shop. So, I called my wife’s friends and chose to figure out what she wanted instead of getting her what I thought she wanted/needed.... all of her friends said one thing, “ she wants a David Yurman ring”. Perfect, now I knew what to get but it was 5:30pm and as I looked up the rings location, I saw that the store closed at 6:00pm (Columbiana Mall) and I was in Chapin. I got on the phone and spoke with Jody, the salesman, and he stopped what he was doing and found the rings right then. I said I would be there shortly..... at 5:55pm, I ran into the store, looked at the rings and found the exact one she wanted. I was out of the store at 6:05pm with the gift in my hand.

The next morning, I gave my wife the gift and it was the best gift I had given since we were married, lol. She was truly excited and it made her day. Only one issue... I grabbed the size that was one too big for her finger! Now, I got on the phone with Jody and he said, “No problem, bring it in and we will exchange it for the size down”. I went to the store and 5 minutes later, I was on the way to my wife with the correct size ring in hand. It for perfect and everything was great.

2 things I learned from this: My misconception about mall jewelry stores being way over priced and understaffed was completely wrong. This was an awesome experience and thanks to Jody and the other employees there, I had a great anniversary and they got a loyal customer. Thanks Reed’s folks

ALWAYS check your calendar when your anniversary is nearing. You may not get as lucky...

Edit: I had to change my review because of how much has changed in 6 years. This company lost my wedding band and refuse to do the right thing and make it right. The short of it is , I had a lifetime warranty , they sent the band off to get serviced , the service company destroyed my original band and replaced it with a completely incorrect band. Then the store lied about it.

They (Reeds) did make an offer for a remedy , they would let me trade it for one of four terrible looking rings , other wise I would have to come out of pocket and pay for a new ring. They did offer a discount but it would still be very expensive.

Additionally their corporate office tried to tell me after all of that , that I didn’t even have a warranty. They just kept digging a hole instead of just acknowledging they messed up they just want to play kick the can.

They lied , they tried to cover their tracks because their lie got my wedding band destroyed and instead of doing the right thing they want me to spend more money to fix their own mistake. I will never use reeds again , they have no integrity and I’m sickened that they would treat any customer the way that they did.

Their corporate office said they would reach out to me early last week. They never did. I have no reason to believe they will do the right thing therefore I have changed my review.

Thanks for losing the only piece of jewelry I actually care about.

—————— Original review from 6 years ago;

Awesome place! Always take care of me when I go there. Jewelers that know their products and always friendly. I went to three different stores in Columbia looking for engagement rings and none had the service like this place. Liked it so much I went back for wedding bands and gifts . I refuse to go to another store in Columbia aside from this Reeds . If they don't have what you are looking for they will get it for you or custom make it. Awesome...