Kenneth's Hair Salons & Day Spas — Attraction in Columbus

The stylist I met with today was named Chasity. Firstly, I am a person that struggles with depression. I've neglected my hair for 3 years, resulting in severe dehydration and dry scalp, so yes, I was fully aware I had a dandruff issue. I came in today, because I was tired of hating my hair and wanted to fix it. After I was checked in, Chasity was 10 minutes late seeing me. When she called me over, all she said was "I'm Chas, I'll be doing your hair today." No smile, no how are you, she didn't seem like she was excited to do my hair at all, and the way she looked me up and down made me feel very uncomfortable as if she was judging me. This led to an awkward first impression as she led me to her chair. She didn't ask what I was looking for, so I took the initiative and showed her a video of the hair this other girl had that I really liked. All she said was "K". The next memorable moment was when she started washing my hair. Again, I am fully aware that my scalp was dry, that’s why I came in! I am well aware it needed to be fixed. She called for her assistants attention and then it was just pure silence, accompanied by a soft scoff. I could tell they were making remarks about my hair. I felt so humiliated and absolutely hurt. After she’s done washing my hair she took me over to her chair again and as she was playing with it she asked me what kind of products I use. This confirmed my suspicions about the awkward silence I was forced to sit through while her and her assistant were interacting during my hair wash. I simply replied “L’Oréal “ in Which she gave no response. It was another awkward silence, in which she finally said “it’s just your hair and scalp is soooooooooo dry.” I was rolling my eyes at this point. Like how degrading. There are ways to communicate these things and that is not the way to do it. I responded to her “I am aware that my hair and scalp are dry. Are there any products you could recommend?” In which she finally recommended the shampoo they sell. I told her, ” I was wanting to get an oil treatment, but I didn’t know if there was time to do that so I didn’t ask.” That’s when her spirits perked up, “oh we can do that for sure!” Next thing I knew she brings another client to her area and has her assistant give me a conditioning treatment for her. After the conditioning treatment, she started cutting my hair and I noticed it wasn’t exactly what I was asking for. I asked her to fix one simple thing, in which she responded “the video didn’t show that.” I simply replied, ” it definitely did.” So I showed her another video proving my point, and finally she accomplished the result I was hoping for.

I’m not exactly blown away by the haircut she gave me, but it looks nice. The conditioning treatment is the only thing I’m really content with. In all honesty, I probably could’ve got the same cut at great clips. And at least they would be nice there.

In conclusion, she was rude and I felt absolutely humiliated the entire time I was there. I literally cried from how insecure she made me feel. I normally tip 30% for hair, but I gave her a crappy tip for the crappy attitude I received. I wanted to make sure the assistant at least got something, even though I really didn’t want to give a tip at all. Will not recommend, will not...

3 week ago I wanted to get my hair done highlighted. It was on Monday on my day off from work wanted do something different that I haven't done in long time and since I got my hairlighted done. I was looking around calling 9 places that could take me on Monday make my appointment but no one wanted too take me because there were full at time but and that no one wanted to highlights for me so I came across to kenneth's hairsolone for first time. The person i was on on phone was really nice to me. I told her thank you for taking my appointment because one of kenneth hairsolone called she literally hung up on me on phone being really rudeI to me. I was happy that they could take me on Monday welling to do my hair. I was happy excited. I was worried that my hair was so long and knowing price was going too be high because lenth of your hair that how much they will charge u for it so I decided to cut my own hair short. When I walked in kenneth's hairsolone for the first time I was totally nervous. I met my hairdresser she was really nice to me. I showed her my pictures I wanted done to my hair. Pluse she ask me pull down my hair because it was up In ponies till. She look at my hair first thing she told me couldn't covered all my gray hair that I had lots of gray hair. I was really disappointed to here that from her. I also asked her question pluse her opinioing what she through. The only thing she said to me I couldn't covered all your gray hair just to do highlights. I get it when have you your natural hair color it soo hard to bring out lighter bright colors to your hair and lots of gray hair to covering all it up I wasn't happy. She did her best she could its not what I wanted in pictures. Plus I also ask her if should clean up hair cut that I did just make even, She told me couldn't because she would've charge me more money for it. That I wasn't happy at all. Pluse when she was washing my hair I felt like my hair was on fire because how hot water was. Normally the hairdresser will tell u temperature of water. If you are paying a lots of money to get your hair done, Don't u think you should've make customers happy first? guess I was totally wrong. I'm not saying I wouldn't go back but prices is so reducglus very high. They really need to listen to there customers and give them good advice so they can understand why they cant or can do in future so they know. All together my...

To start off I am too nice of a person. I do not like to complain but when a company treats their customers how I have been treated it has to be spoken about to help others not get in the same situation. When I booked the appointment they had you take a quiz. I choose to have someone who is knowledgeable about blondes. Alex at the New Albany salon is not. I wanted balayage with a haircut. What I got was brassy highlights, damaged hair, and my hair chopped off. Now if that is not bad when cutting my bangs she got the hair in my eyes and didn't even acknowledge it. Having hair stab your eye ball isn't fun. I had to talk myself into acting like I liked it or crying. I reached out to the salon because I had to get it redone because of your incompetent stylist.  If she knew she couldn't do it she  should have said that I would have left and went elsewhere in the beginning. Brassy highlights and having my hair  chopped off that wasn't blended isn't what I was hoping for.When I was supposed to get balayage and the photo I showed had cool tones. She said oh I can do it with foils and it will turn out the same ... nope it didn't.  Thought this was a professional company it is not. You will be charged for services not received. Hints: I was charged for a balayage that was not done. If you complain it is the customers fault. Lastly in the complaint that was made with the bbb the company responded that I didn't have time to have a long conversation on the phone to discuss. I have children, a job, and a life. I am not just sitting around 24/7.  Hopefully whoever reads this seriously thinks before going to Kenneths. So far they haven't taken accountability but have just justified the awful experience I had. I hope they can appropriately handle this situation but so far Tonya has only caused more of a headache. Refund should be for the balayage ( wasn't done and I didn't come in for brassy highlights) and the haircut. (chopping my hair off….?) Take accountability and do the right thing.

I was able to get it corrected by a person who knew what they were doing. *I know there are good stylist and professional individuals at kenneths I just haven't encountered those individuals with...