LongHorn Steakhouse — Restaurant in Columbus

We always have such good experiences here, but our experience tonight was terribly disappointing. When we called ahead to ensure seating was available for dinner, we were disconnected and had to call back. On my second call, the server commented that he would transfer me to the host area, and that if they were doing their job properly, I would probably get on the call ahead list. When I did speak to the host area and asked if there was a wait, they interrupted me to say they could not hear anything I was saying. When I repeated myself, she said she would put me on the call ahead list. I said, "So there is a wait?" She replied, "Not as of now." Okay, so probably no need for us to be on the waitlist, I would say? Anyways, we arrive a few minutes later and are seated by a sullen and disinterested host. Once we sat down, our server came over and asked for drinks. She seemed pleasant enough, but she had awkward moments of not understanding what we needed throughout the entire meal, including when we received our bills. She also informed us that someone forgot to make any bread so we would have to wait for it. Throughout the evening, we received incorrect portions from what was ordered, some items were completely forgotten in the order, we had another server deliver our food and then never return when asked for more butter, and then we had shrimp come out undercooked. The server did offer, awkwardly and hesitantly, to have a new set of skewers made, but we declined. The manager then stopped by to ask why we didnt enjoy the shrimp and to apologize that we didn't enjoy it. When we told her why, she simply repeated that she was sorry that we didn't enjoy it. Not an apology for actually undercooking it...just an apology for our unenjoyment. Consequently, we had to ask to have it removed from the bill. The manager did not offer. Lastly, when the bills arrived, our server was unable to tell us how much was left on the gift card we paid with. The entire experience was appalling and unprofessional. We were not rude or demanding in our requests. Being busy or forgetting an item is not a big deal, but it was not busy. And, in my opinion, what would ever make it okay for staff members to complain about one another to customers??? My hope is that management will see this and take steps to correct the issues within the...

Below is my review from March of last year, at which time I had no intention of returning to LongHorn due to the poor experience. I will give them credit for promptly responding to my complaint and attempting to make it right with a gift card, however I was very disgruntled. That being said, my daughter wanted to return for her birthday so we did in fact return tonight. I am very happy to change my review to a 5 stars. I really have nothing negative to say. Molly, our server, was very prompt, polite, and friendly. The timing of receiving the food was perfect, right when we finished the appetizer we received our salads, and as I was taking my last bite of salad my meal was delivered. We started with the onion appetizer which was hot and very tasty, not overly greasy. I went with the full slab of ribs which fell off the bone and were cooked to perfection. My daughters steak was prepared just as ordered and she enjoyed it, and my wife's steak was so perfect she actually cleaned her plate. We finished with a chocolate cheesecake and the donuts. The donuts reminded me of elephant ears from the fair and I would highly recommend. I can't emphasize how wonderful everything really was. I can happily say I will be back.

I have been to Longhorn many times in the past, since covid I have only used take out until today when we decided to go for my cousins birthday. We waited for 45 minutes just to order our food, another 45 minutes to receive our salads and an additional 45 minutes for our dinner to arrive. I ordered a ribeye rare, which came out med plus at best and was possibly the worst cut of ribeye I have ever had. Another person in my party didn't receive the mushrooms she ordered (although she was still charged for them) and my cousin requested no bacon in the mac n cheese for religious purposes, it came with bacon, he substituted mashed potatoes just so he could have some side with his food, yet was still charged for the upgrade mac n cheese. When our food finally arrived the person delivering it was very rude and had no idea what she was handing out. All in all this was a horrible dining experience and I will be going to Texas roadhouse from now on, considerably less expensive and much better...

The manager at the N. Hamilton Road Longhorn is terrible ignoring my request to make things right after 2 bad visits.

Three months agp my husband and I had steaks at the Longhorn that were so salty we couldn’t eat them. The manager told us since we were “so great” (and not demanding), he’d take 10% off our bill. Really? He should have removed the inedible steaks from our bill or had them recooked. We left them on our plates. Terrible customer service.

A week ago we decided to celebrate my husband’s bday & give Longhorn another try. We both ordered steaks and specifically requested “very little salt”, explaining to the waitress our last experience with horribly salty steaks. Inedible. When we got our steaks, they were almost as salty as the last. In the end, we paid $64 for overly salted steaks, again. My husband didn’t want to make waves on his bday, so we didn’t complain.

Due to the high sodium content I had a migraine afterward. Please listen to your customers and serve what is requested. We left an undeserved 20% tip for our waitress since we felt it was probably the cook’s fault.

A few days afterward, I felt it should be called to their attention so I called the Longhorn manager, told him about our experiences and asked if he could do anything for us. He told me, “My computers are down, but once they’re up, I'll call you.” He never asked for my number, so he had no intenton of doing that. That was 5 days ago and I’ve heard nothing, so I called today and was told the manager couldn’t speak with me.

So after serving terrible food, paying well over $150 over 2 bad visits, the management will blow you off rather than make things right. The “manager” at N. Hamilton shouldn’t be managing anything except his poor customer service and bad behavior.

We're done with Longhorn....