The Escape Room USA - Columbus

We Competed contagion on 10/5/2021 and had an horrid experience. Out of 68 completed escape rooms, this location was the most expensive, least caring staff/management, and the worst escape room I have attempted. When we arrived, we were told that room was supposed to have a minimum of 3 people. Being unaware of that, our group only had 2 participants, but we were told it was possible to complete the room anyway. That couldn’t have been further from the truth! 15 minutes or so into our game play, one of the prop malfunctioned and we were told that we couldn’t enter the room opened when it wasn’t supposed to. That caused all kinds of chaos and confusion between our group, resulting in loss of game time. Besides that, there was a prop involving water. When the time came, it was impossible to get the keys out of the prop due to the confined space of the container that they were in. Other than that, a bunch of random lockers were thrown in the room with random ways to find the combinations or keys that didn’t make sense. This room was a jumbled, and confusing mess that was not worth the price of admission. After exiting the room, we were actually told that we paid for 3 people and we were not aware of that. Had I know that were paying $108 for 3 participants, we would have brought along someone else. When’s we confronted them and told them that it was unclear to us, we were told that there was nothing they could do, and that we were out of luck. Charging $108 for 2 people to complete one escape room is absurd. The highest quality escape rooms in Orlando don’t even charge that much. The worst part about the entire experience is that nobody cared that our room had malfunctioned and that we paid $108 for 2 people. This is my 68th escape room, and I can say it’s the worst one I have completed. I am requesting that management reached out to me to sort this out.