The Home Depot — Attraction in Columbus

As I am writing this review, my husband is self-serving in the Home Depot in Columbus when there is very little customer traffic. We live in between Lagrange and Columbus. We are getting an extension to our outdoor patio and decided on concrete pavers. We bought the initially batch yesterday in Lagange. We needed more pavers and went back to Lagrange. Lagrange was all out of our doe fix paver; however, Lagrange offered to call Columbus Home Depit store to ensure that Columbus had the pavers that we wanted. Columbus did have the pavers. My husband paid for them at Lagrange and was told that he could pick them up in two hours. My husband wait an hour and 45 minutes and enters the store in Columbus. He was told that his order was not ready and that they had two hours to fulfill the order. Ok- that leaves 15 minutes. No big deal. Be mindful The time and date is on the receipt and the employee in Lagrange called Columbus to make sure that they had the order. 30 minutes goes by and no word on the order. My husband asked to speak to a store manager, who said to him they were busy. My husband asked to store manager about the two hour promise and was saved no real answer. The only choice. Left with was to get the 150 pavers by ourselves. Bottom line… Home Depot is normally our number one choice. There was no excuse for not helping us in a more professional, customer based manner. We did our part… We paid, and we waited the allotted time without any service. Yes, Home Depot is our number one place but not the Home Depot In Columbus. If you have a choice, choose a different Home Depot. What is difficult to understand is why the store manager didn’t feel a need to assist or to get someone to help that could. You lose credibility one dissatisfied...

I've been using this Home Depot for over 2 years. Typically my shopping experience is typical. I find what I need, pay and I'm on with my day. However, the last 2 times I've visited has made me realize that driving an extra 2 miles to shop at Lowes instead is more then okay. The customer service took a nose dive like I've never seen the like of. I didn't have a problem of any kind. I was able to find what I needed. However, when I asked for help cutting some chain the man simply ignored me. He was helping a couple decide on some picture hanging stuff for more then 10 mins. I asked him for help again after 15 mins, and he repeated almost everything I said...he really did. I asked for help from someone else and he said I needed to ask the first guy and walked away. When I asked the third person he told me he would be right there and never came. So, I went to Lowes not because I couldn't find what I needed at Home Depot, but because they basically refused to sell it to me. The next day I had to return some bolts I had gotten on the chain fiasco trip because they where the wrong size. The 2 women standing at the customer service desk where talking when I walked up. One waved me over to her register and refunded my item onto a gift card without asking me anything. Okay, actually the entire process occurred without her saying a word. Believing I was in a customer service Twilight Zone I for some unknown reason said Thank You....to which I got a nod. ---I will be one very desperate person to ever set foot back in a Hope Depot again. I will drive a few more miles to another company for decent customer service. And, I will simply do without before I have to kiss the butt of a disgruntled Home Depot...

WARNING! Dealing with Home Depot has been a nightmare! I would advise to stay away from them. I’m sorry this is long post.…on March 19th we bought a new dishwasher at Home Depot in Columbus. Delivery was scheduled for March 28th. They delivered it but did not leave all the parts or install and said we needed an electrician. On March 29th, electrician came and I called to reschedule installation and they couldn’t come until April 6th. April 6th Marcus and Malcolm came and said they didn’t have the parts to finish the installation so they needed to order us a new unit. They tried to put the old one in the best they could but the door doesn’t even close. They took pictures and said they need to document “how not to install a dishwasher” from the last delivery guys. They told us to call Home Depot to reschedule. I called and they transferred me to Bosch! Bosch said they couldn’t help me and that Home Depot was probably trying to get rid of me so I called Home Depot back and they said the earliest appointment was April 18th. Then they called my husband and said they can come today. Today I heard a truck so I looked out and I didn’t know it was them since they parked between our house and our neighbors house out by the road…they did not even pull in our yard. Then my husband got a text that the new dishwasher was delivered and they left a delivery slip in our mailbox but it WAS NOT delivered! They did not even pull in the yard and they did not come to the door as our door bell will record when motion is detected. Michael was on the phone for an hour and a half, being transferred back and forth, trying to get this straightened out and now they say they can’t come...