Ulta Beauty — Attraction in Columbus

“Happy Returns” are tragically sad at this Ulta location, due to appalling customer service. “Happy Returns” is a system marketed as “the most delightful way to return items” that “allows shoppers to easily return items without printing or packaging and have refunds or exchanges initiated immediately”. They have a wide network of return locations, Ulta being one of them.

Upon walking into the store, I was directed to the cashier in order to initiate the return process. After a brief glance, the lady quickly informed me that the items I was returning (a few shirts and pants) were too large to fit inside the plastic bag they use for shipping and therefore they would not be able to help me any further. This hasty decision seemed strange to me; yes, I had several items, but nothing so huge that any shipping carrier worth its salt couldn’t handle. I asked to see the bag. It was clear that the items I had fit in there. The lady roughly placed some of my items into the bag, carelessly, without any effort to optimize space and said “see, they won’t fit”. I offered to place the items inside myself, assuring her I could make them fit. Begrudgingly the lady accepted.

When it became obvious that the items I had were going to fit, the lady called another girl for backup and they proceeded to tell me that even if their bag was big enough to hold my items, they could not accept it because it was too big to be placed in their “box”. Puzzled, I asked to see the box. It was a bin where they placed all the Happy Returns orders awaiting pick up, the bin was big enough to fit at least three times the number of items I had, but since it was partially full with previous orders, they didn’t deem there was enough space left for mine. Apparently if you want to use this return service nobody can return anything before you or else you are out of luck.

The cherry on the cake was the moment when I was told Ulta’s policy mandated that all return bags had to be “flat” to be accepted. How can a bag be flat if it has items inside?? I asked them “what do you mean the bag has to be flat?” and, after repeating several times “it means that it has to be flat, flat”, one of the ladies told me: “flat significa plano, que la bolsa tiene que estar plana, aplastada” while gesturing with her hands... she was telling me the literal meaning of “flat” in Spanish and continued talking to me in Spanish for a while as if I was unable to communicate properly in English. I am Hispanic, I do look brown and have an accent when I speak, but I have lived in this country for almost 20 years (at a point working as an interpreter) and basic English words, like “flat”, are pretty familiar to me...

At this point the girls were getting visibly annoyed with my presence and insistence in doing the transaction. They said I had to cancel the return and make arrangements to obtain multiple return codes instead, so that they could split my items into different bags. They were not concerned by the time and trouble that would imply and made no attempt to find solutions, their only focus was finding reasons why they should not accept the return. I gave up and left.

There was another return location nearby. It took 3 minutes and a couple scans for the competent clerk in there to complete the transaction. There were no problems, no issues with boxes or flatness, no language lessons. If you value your time and the courtesy of the people you deal with, I highly recommend you do NOT go to this Ulta location, at least not for...

This review is to rave about my experience at Ulta Beauty on Hilliard Rome Road. I have been going there since they opened and have never had one bad experience. I was blessed have made what I dare to call friendships with many of the employees and they are all extremely wonderful people. The entire staff is fantastic. Evan, was phenomenal at helping you pick out the right scents in the perfume section. Meanwhile Abby is alike as she is exceptional at helping you find any makeup you may need rather is be a similar product, or shade placement. But never fear if they’re not working. The entire staff is excelling in valuable Retail floor traits such as teamwork and assisting each other in areas they need help in. I live in between both the Hilliard and Dublin location and will make an effort to only go to the Hilliard one if I can because I love the staff and location so much. I’d also like to give another shout out to Emma in the salon. I have been a client of hers for about a year now, even before she was a master stylist and she’s never done me wrong. I have had highlights since I was in middle school and have been all various tones of blonde. Emma took the time to help me address my hair concerns, what I wanted and what the process would be to get my hair there. My hair is now the healthiest, longest and overall nicest looking it ever has in my entire life since dying it. She’s also done a few other services and I’ve never had a single complaint because everything she’s done I’ve loved. I’ve recommended this salon and location to people multiple times and nobody under my referral has ever had a bad thing to say. Also, nothing is better than sitting in that salon chair and seeing an employee member walk by and pumping you up because of how great your service is going. Ana Lisa (forgive me if I’ve spelt your name wrong) is one member of the Ulta team who represents that on a frequent basis when I’m there. Thank you Ulta HRR you all are the reason I find myself coming back time...

I agree with the other reviewer who said every time she goes to this location they are rude etc and the 1 who said she was followed around. I am not surprised. I hate going to this location. Unfortunately I live right across the street at the moment. But I haven't seen the 2 associates who were there for a long time, lately. 1 was such an aggressive high pressure up-selling salesperson and so arrogant. Spent all my time bragging about his accomplishments etc etc etc. Then the other associate every time she saw me who handed me a back handed comment about my hair, not a compliment, but like a real slick insult. She did it every time I saw her. I was gonna let all that go, but today topped it off. I had a coupon, reward points, and per Ulta advertising on my app, 2 free gifts. I immediately asked about it before I checked out, and her response was a quick "if we have them"...with a attitude tone like I am asking too much already. Excuse me, but Ulta offers these free gifts for promotion. It's called marketing. I do not appreciate being talked to as if I am a bother. Then she barely even glanced in to her cabinet and immediately without even knowing what the gift was said she didn't have it. She kept saying Murad....no honey, you didn't even look to see that it was a Stivectin gift. You just said no. Then of course they tell me I can't even use my $3.50 off coupon after spending $269. But it wasn't even the technicalities that was the real issue. It was her tone, her rushing me through without letting me finish my statement, her acting as if I am somehow bothering her by bringing these things up to her. Sorry if I asked about the free gifts that Ulta, the company placed into my app, and sorry I had a coupon. She was the most unpleasant person to deal with and I'm sick of being treated this way as a customer. Ulta doesn't go through all they do to market and promote just to have some salesperson ruin all...