Ulta Beauty — Attraction in Compton

Ulta Beauty is located in Compton's Town Center Gateway shopping center right off the Artesia Station of the LA Metro Blue Line. Ulta is one of a series of shops that opened in the expanded center in the Summer/Fall of 2014. The center itself has plenty of parking, is clean, seems to be free of riff raff and homeless, and has a well lit parking lot.

I particularly like this Ulta Beauty store because they have salon stylists and showroom floor workers who are dark skinned and can recommend products for women who are darked skinned and for women who have kinky hair or who relax/process their hair to make it straight.

The staff is knowledgeable, friendly and fun to be around. Unfortunately, out of the staff's control is what gets stocked on the product shelf. A number of times one of the staff suggested to me a product that would match my dark skin and while the product was from a manufacturer that Ulta carried, the store did not carry the full line of tones for that manufacturer. This did not surprise me at the Marina Pacifica store in Long Beach but it did surprise me at this store in Compton. I was told by the manager, a friendly man named Kenny, that not even he gets a say over what gets stocked. He can only let the corporate office know what customers are requesting.

I've had one treatment at this store and it is one I would recommend to any women. I had Tiana, a Benefits Brow Bar Expert wax, tint and style my eyebrows. The experience was terrific and the effect was dramatic. I will definitely be returning for this service. HEADS UP TO PEOPLE WHO SIGNED UP FOR ULTA'S BEAUTY REWARDS PROGRAM Ulta offers brow waxing and tinting as a service at their salons BUT good luck attempting to use your beauty rewards points to apply towards the purchase of that service. At least at the Compton store, the cash register/computer will not allow Beauty Rewards points to be used on Salon Services. Brow tinting and waxing done at the Brow Bar on the showroom floor is consider a Prestige Service, not a Salon Service and as such, the customer is allowed to use her Beauty Rewards Points towards the purchase of the service. So remember this when you are scheduling your brow or chin or upper lip waxing. Get it done at the brow counter on the showroom floor, NOT at the salon. At least if you want to save some money by using your Beauty Rewards Points...

I am writing to express my dissatisfaction with the experience I had at your Compton store this morning 8/8/2024. This was my first time visiting this location, and I was hoping for a pleasant shopping trip with my daughter. Unfortunately, our visit was far from enjoyable.

While we were on an aisle, an associate who was stocking products was very kind and said “excuse me” when my daughter reached for an item. However, shortly afterward, a different staff member, who I believe might have been the store manager, began yelling at us. She said, “Ma’am, you can’t be over here,” in a loud and aggressive manner. Confused and startled, I apologized and explained that I didn’t know we weren’t allowed in that section.

As we tried to walk away and proceed to the next aisle to head towards the register, this same staff member continued to yell at me, again raising her voice and saying, “Ma’am, you need to not be over there.” This behavior was uncalled for and extremely embarrassing, as it drew the attention of other customers. I felt humiliated and confused about why we were being treated this way simply for shopping in an open aisle.

What made the situation even worse was the lack of any apology or explanation. The staff member was snarky and dismissive, making the experience deeply unpleasant. While my daughter was excited about her purchase, I am now seriously considering returning the item due to the way we were treated.

I am very upset by this incident and feel that someone needs to address this issue. Such behavior from your staff is unacceptable and has left me with a very negative impression of your store. I would appreciate it if someone could reach out to me to discuss this matter further and ensure that it does not happen to...

I went to get a couple of hair products on 8/2/19 at the compton, ca gateway and while i there was there I encountered some of the rudest customer service, the girls working at that time which was around 2:10pm in the afternoon was just plain unprofessional. None of them approached me to see if I needed any help, I observed one of the employees who was helping two hispanic ladies just pass right by me after she finished helping them and not even acknowledge me which makes me think they pick and choose who they want to provide customer to, another girl who walked right by me I had to chase down to ask about item I was looking for; and another girl also walked right by who also did not ask if I needed help just walked right by. When I called the CORPORATE OFFICE IN BOLINGBROOK, IL, TO MAKE THEM AWARE OF THE CUSTOMER SERVICE PRACTICE AT THE COMPTON, CA GATEWAY STORE, THE CUSTOMER SERVICE REPRESNETATIVE JUST KEPT PUTTING ME TO A LINE THAT KEPT DROPPING MY CALL I WONDER IF THIS IS WHAT THEY DO TOO EVERYONE WHO CALLS IN WITH A COMPLAINT. So I take it that ULTA BEAUTY CORPORATE office does not want to hear about what kind of customer service their employees are giving to...