AT&T Store — Local services in Compton

TITLE: Terrible customer service: Adrian (employee name).

NARRATIVE: I came to the store to purchase a new phone.

When I walked in, Adrian was standing by their door that leads to their stock room. He checked his watch, then acknowledged me by raising his finger.

When he returned from the back, he asked how could he help me. I asked for a specific phone and color. He stated that he did not have the item, so I asked if he could check the system for another store’s inventory. He replied that he could, but if the supply was inaccurate because of the display numbers or missing product, it would give me a bad customer experience, so he chose not to. He then proceeded to ask what I do for work and if it was related to me being a first responder. After answering no, he dropped the conversation altogether.

At that point I stated, “I want you to know that you just gave me a ‘bad customer experience’ while trying to avoid me having one.” He asked how, so I proceeded to share with him the following:

THE ISSUES: “1. When I walked in, you never spoke or introduced yourself. You gave me a finger.

You gave minimal effort by telling me that you couldn’t look up inventory and that I needed to call, instead of offering to call a location for me.”

At you that point (ironically) he looked baffled and said “You expect me to call every store???” And I replied, “Isn’t that what you expected of me? I wanted to continue, but instead he dismissed me and went to help another customer. My issues continued:

He proceeded to up-sale me by asking what I do for work, etc., before resolving my reason for entering the store. I assume they get credit for this process.

CONCLUSION:

Ultimately, the worst part about the experience was Adrian using the case of shielding me from a bad customer experience to hide the fact that he wanted to give minimal effort. Then when I very politely pointed it out to him, he dismissed me. I would not have felt the need to write this if those two instances did not occur.

If you want to help Adrian boost his employee credits while doing all the work yourself, definitely patron this location—at least that’s the experience that I received. If not, I advise using a different store to...

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