Best Buy Appliance Outlet — Attraction in Kennesaw

BUYER BEWARE. You can not call and get ahold of this actual location.. They do NOT take calls.. The listed number ended up getting me transfered to 5 different people going around in circles for nearly 2 hours only to be told I needed to spend more money on a power cord I was not told did not come with my dryer after paying for delivery.

My wife and I visited this location Tuesday 9-30. We purchased a LG washer and dryer along with delivery and haul away of our old units.

The sales person asked if we would need installation as well and quoted the additional cost. We did not see a point in paying extra as he said they would bring them in the house and even stack them for the delivery cost. Why would we pay that much extra just to hook up the water lines and exhaust vent we had unhooked ourselfs from the old units?

Our units were delivered today Friday 10-3. The delivery guys did a great job dealing with our nightmare of a driveway. They offered to stack them and installed the stacking kit without asking.

After I hooked up the water lines on the washer and plugged it in, I notice the dryer was missing its power cord..

Never once was there a mention of a power cord that needed to be purchased separately

Now I'm annoyed, but telling myself things go missing. A simple phone call will fix this..

I call the number listed for this store and I'm sent to a joke of an automated system. I go in circles to person to person for nearly 2 hours! A few of them outright telling me "well sir you bought an open box product, that means it could be missing things"... Every appliance in the store either against the wall or back to back to other units.. Do you honestly expect your customers to pull them out to check for power cords?

I asked one person if I could just be forwarded to the actual location I purchased them from. She said she could not, but could give me their number. The number she gives again sends me on an automated loops to ever be able to talk to a person.. It eventually sends me to geek squad for what ever reason and then they connect me to someone else. This last guy looks up our purchase and tell me that the dryer does not come with a power cord, and our sales person should have told us this. He says we can purchase one for an additional $40. I asked why am I being charged for somone else's screw up which he just admitted to.. He then belittled me and says we wouldn't be having this issue if we had paid for the installation cost as it would have included the cord. At this point I'm fuming. I just want the cord. I even mentioned my other dryer had a cord on it I could have removed and used if I had know this one did not come with one, but now its been hauled away. He completely ignored this comment and told me to "stay professional".. Not one point have I outspoken or cursed at this man YET..

I asked him why I can't speak to somone at the actual location. He tells me they do not take calls and I should just go there and speak to them myself. To add insult to injury, I just had back surgery and can not drive and my wife is at work. He then tells me he would have to set up a phone call appointment to have someone from the store call me. I ask if I would be receiving a confirmation text or email for this and he says no and that I should receive a call WITH IN 24 HOURS.... Are you kidding me?! I just want to...

AWFUL experience with delivery. And no, it is not exclusively the third party delivery company’s fault like the Best Buy sales associate told us.

Best Buy confirms our delivery date and time window on the date of purchase and again the day of installation. Nobody shows up. I call Best Buy and am told the refrigerator hasn’t made it to the Best Buy distribution center in Buford. Ok??? Best Buy’s geek squad rep didn’t think to mention this when they confirmed the delivery??

We get rescheduled for delivery a WEEK later on Thursday July 22 but don’t know the delivery time window. The store manager, John, tells me he is printing out my information and will call me as soon as the fridge makes it to the distribution center (which he assures me should be before Thursday because that date is probably just a place holder).

Guess who A) didn’t call me or B) return my calls? You guessed it: John. Classic over promising and under delivering. I speak to the assistant store manager on Wednesday and learn that they can’t change the time of my delivery anymore, that it has to be delivered on Saturday July 24.

Now we get to the part where the delivery people are problematic. Here we are, it’s Saturday, and the delivery people say they can’t install the fridge bc of the dimensions of our doorways and this requires a “premium” delivery team because they’ll need to remove doors from the refrigerator.

The refrigerator is now in my garage. A delivery person who “might” be able to install it can’t come out until Tuesday.

ALLEGEDLY Best Buy can only put information in the “notes” about what is need for the delivery, however, since ours is an install and fridge relocation, it should be obvious that our delivery requires a little more expertise than a simple delivery. Also, why doesn’t Best Buy automatically request a premium team? Why do they only have a contract with ONE delivery company (someone from Geek Squad told me this).

These issues rest mostly on Best Buy’s shoulders. The delivery people may not be that great, but Best Buy and it’s idiotic way of handling deliveries have put the customers in this position.

And lest you think I’m just an irritable Karen, who flies off the handle at the smallest inconvenience, rest assured Best Buy and their rag tag team of incompetents is causing problems for many other customers as well. Our favorite store manager, John, told me today that a lot of deliveries haven’t even been showing up (yeah I noticed that, John, that happened to me too) and seemed happy that “hey, at least it got delivered.” Yes, John, I am utterly delighted to have a fridge in a box, taking up space in my already somewhat-crowded garage. It’s SO great.

I’m sorry to be so long-winded but this whole experience has been such a nightmare and I hope it can save at least one person from going through what my husband and I are...

I visited the outlet store yesterday with the intention of purchasing a newer refrigerator. Our current unit is fully functional, but we were looking to upgrade. After browsing for a while, we decided on the Samsung French Door model (SKU: 6571684). In addition, we also selected two more appliances: a KitchenAid gas stove (SKU: 5487029) and an Insignia upright freezer (SKU: 6336451).

We were assisted by Meg, a very pleasant and helpful associate who spent nearly two hours guiding us through the store and helping with our selections. During our inspection of the freezer, Meg pointed out that the unit had noticeable damage on the top right side. I also observed another identical freezer a few spaces down that had a sold tag on it, priced at $336.99—significantly lower than the price showing in their point-of-sale system. The pickup date listed on that tag was June 5, 2025—yet my visit was on June 14, 2025, clearly well past the pickup deadline.

In my previous experiences with the outlet over the past two years, I’ve been informed that sold items must be picked up within 24 hours. Yet here was a unit—seemingly unclaimed and in better condition—marked at a lower price. When Meg kindly inquired about the possibility of a discount with Derek, the General Manager, she was told there would be no price adjustment and that pricing is non-negotiable.

Frankly, this was both surprising and disappointing. In every past transaction at this location, I was offered a lower price than what was tagged. For the General Manager to claim otherwise was misleading and inconsistent with my experiences.

It’s unfortunate that, despite coming in for one item and being prepared to spend over $4,200 on three appliances, I walked out empty-handed due to the unwillingness to work with a returning customer—especially one who drove 75 miles to this store based on previous excellent service.

To add insult to injury, as I was leaving the store, I encountered approximately 10 inches of standing water in their commercial parking lot due to poor drainage following an hour of rain. I was forced to trudge through the water, ruining a brand-new pair of Nike shoes. My foot remained soaking wet—and unpleasantly odorous—throughout the 75-mile drive home.

Needless to say, this entire experience was far from satisfactory. What should have been a routine appliance purchase turned into a frustrating and disappointing visit. I sincerely hope management takes this feedback seriously, prompts some reflection and improvement in both customer service and facility maintenance.

This visit was a stark contrast to what I’ve come to...