Michaels — Local services in Kennesaw

Three strikes on this visit. I was sorely disappointed in the changes to Michael's. I used to come in and spend in the upwards of $100 each visit, and today, I walked out and left all my potential purchases on the counter. And it could have been prevented.

Strike 1: Many of the shelves were empty or disorganized. Meh. It happens. No big deal.

Strike 2: I finally decided on 2 packs of alcohol ink ($13.99 each), 2 large tubs of glitter ($9.99 each), 10 small tubs of glitter ($3.99 each), 1 epoxy mold release ($12.99), 1 clearance bag of glitter ($5.00) and a pack of skittles. I chose to purchase the large amount of glitter because of a sign by the station that stated buy one glitter, get 50% off another of equal or lesser value. However, at the register, the glitters did not ring up this way. Turns out, the sign was supposed to have been removed 2 days prior to my visit. Thankfully, the cashier offered to honor the sign.

Strike 3: Despite the sign's language, the cashier informed me that they would only take 50% off 4 of the $3.99 tubs of glitter, Instead of half pricing all the glitter. "This is how it would have been if the sale had been going, anyway." This confused me, as I purposefully got all the items in twos. So, of I'd only purchased the two $13.99 alcohol inks, I'd save more than purchasing all the items together? Yes, according to the cashier. When I commented on the logic of that, she said she knew it didn't make any sense, but that's the way the sale worked.

So, instead of spending close to $100, I spent $0 and will not return. There are other places to get craft supplies with better pricing, service,...

CONSISTENT RACIAL PROFILING. I visited this Michael’s on 10/6/24 to return a sewing machine that I had purchased a few days earlier. Immediately when I entered the store I was greeted by Kacie who I let know I had a return to do. Before we even got to the register she asked if I had the card I paid with. I replied yes but I didn’t have the paper receipt but the transaction will show on my rewards account. This is when she got aggressive and dismissive telling me she won’t look up the transaction and that she needed to call her boss. She called someone on her cell phone multiple times with no answer then she called someone else that sounded confused on what she was even talking about and pretty much coerced them to agree with whatever reason she was making up to not return my item. I’ve lost receipts plenty of times and if I needed to return something they would simply ask for my rewards account info. This is not my first interaction with her and everything about her from her body language, tone & attitude changes immediately when interacting with African American people. I spend my hard earned dollars at Michael’s and get treated like a criminal by Kacie. It’s never a issue when spending your money but if you ever need to return something it’s nothing but ridicule. I believe that the store’s staff should undergo training on how to treat all customers with respect and fairness. No one should have to experience the suspicion and discomfort I felt while simply trying to...

Unfortunately I’m writing this review because your cashier ELIZABETH needs help with her customer service skills immediately! Initially I was checking out with the other cashier Becky and she was having trouble with her computer freezing so she moved me over to Elizabeth’s line. I proceeded to give her my phone number to sign up for the rewards program and her computer made a loud beeping noise. I said oh I’m not a member of the program but I want to sign up today.. she proceeds to hand me my receipt and tells me next in line. She didn’t even sign me up for it I checked my receipt as I was being rushed out the door. All i asked was to be apart of a rewards program at a place where I THOUGHT I would be back to spend my money. But that definitely won’t be happening because her attitude towards me was very poor. It was the middle of the day, I had 4 or 5 items..there was no reason for the rush or shortness she was giving me. That’s not how you treat people! She made me feel bad for even spending my money there. Something as simple as signing up your customers for your rewards program for returning customers shouldn’t be such a inconvenience to miss Elizabeth. Maybe next time someone will treat me better at a...