Geek Squad — Attraction in Brookside

Beyond disappointed and frustrated with Geek Squad. I took my computer in at the end of August because of a cracked screen. I was told they could fix the screen but they had to replace the camera too. It came back within 2 weeks but when I went to pick it up, the computer screen was fixed but there was a weird back light at the top of the screen and the picture kept flickering. When the tech tried the camera though he was unable to access it and then the screen started doing crazy things. He eventually realized that they camera was not in the slot and had fallen out of place. The tech acknowledged the computer should have had a more thorough review before it was sent back. I was told they would expedite the process and overnight the computer back to the repair center. I was furious because I was expecting to have my computer back but regardless it was sent back. Several weeks later I called to check on the status of my computer, because I was told it would be expedited and put at first in line to be fixed since they screwed it up, and I was told by the manager she explained plainly that the expediting was the overnight shipping to the tech shop and after that they have no control so it will get done when it gets done, which is not what was explained to me. So now I am still waiting on my computer because the repair shop screwed up weeks. I expected to have my computer back weeks ago and the response I got about this issue is beyond ridiculous. After 2 months of this nonsense I finally get a call from the branch manager saying my computer is back but they could not fix it because the part is our of stock all of a sudden (the same part they had been waiting for a month and a half for) she backed up my computer and gave me a 75$ gift card form my inconvenience which I greatly appreciated. The following morning I got a call from a tech saying I can come pick up my computer, but now she adds that the computers system board was bad and that is why it came back to which I told her I will be there later because this is the 3rd new story. When I arrive at the Christiana Best Buy I asked for a manager to sit in on the conversation which he promised he would, but he walked away and never returned nor did he send a different manager to assist. During my conversation with the tech he could not explain what was going on with the system board which made no sense since I only sent it in to have a the touch screen replaced. After about 30 min or so another manager came over and began to get caught up. After multiple back and forths they apparently realized that the tech who did the backup made a clerical error in his reporting and the computer was fine. So I had to spend an extra hour and cause much family issues because of being there so long for no reason at all. They apologized but at that point apologies were and still are not enough. I have no assurances that my computer is back to normal or that there really isnt a system board issue. I have never been around such absolute incompetence and I am still pissed to this day. Please be cautious...

Came here today for my Apple CarPlay screen and rear view camera installation. They only have ONE person working in the car shop which is ridiculous. He’s so backed up that I can’t even get my camera installed today after waiting a month! I can only get my screen. I drove out of state just to come here and I’m typing this as I wait for the guy to even look at my car. No notice ahead of time as to what was going on. Feel bad for the car guy, but Geek Squad here has TERRIBLE management. This is the first and last time I’ll ever come here. Very...

Came into best buy and got an expensive laptop for gaming knowing nothing about computes.. My laptop was out of date and I needed updates plus some help with reloading old software to get fallout 3 running .. well William Pierce with geek squad came to the rescue and helped got my game running and had me at ease. Thanks William if your reading this . And anyone else ask for him if you can trust me super professional...