Raymour & Flanigan Furniture and Mattress Outlet — Local services in Brookside

Once I have a good experience with a brand, I'm likely to buy again and/or recommend it to family. This is how I feel about Raymour and Flanigan in general. Over the 20 years we've been married, we've purchased multiple pieces of furniture from this company. There have been home decor or furniture purchases from other stores as well.

Still, the Raymour and Flanigan items continue to last, look newer, and are comfortable in our home. It had been 8 or 9 years since visiting one of their stores, and this was our first time deciding to check out an outlet center. There was a decent amount of stock, and the pieces weren't any kind of "scratch or dent" where you're receiving a discount.

Not that I have against those kinds of stores—sometimes there's a decent find in them, but I was telling my husband as we walked in that I was hopeful to find it was worth our time. We agreed within the first few minutes that we'd stay and browse some more. We ended up purchasing a dining set from there.

I would give the store five stars if they had more selections of bedroom furniture and if I didn't feel as if we had to go look for someone to help or try to catch their eye. We had a good customer service experience once we sought out someone, though. It was also quick, which I like because I tire out easily. No need to drag it out!

Final thoughts are that the store was easy to navigate for anyone with physical limitations like myself and for those in a wheelchair. The store happens to be all on one level, the entrance was accessible, and all throughout enough width to comfortably move around the furniture displayed. The store was also clean and neat like any other Raymour and Flanigan store I have...

The individuals who delivered our furniture were highly unprofessional and disrespectful. I asked them to wear booties on the carpet since I just had it deep cleaned (and because we don’t wear shoes in the house). The human that was the “lead” told me it’s policy they don’t wear booties and stared at me. I let him know that was fine but that they couldn’t wear shoes. He stared at me again and finally said “I’ll get fired if I wear booties but I can put a blanket down”. I agreed to it as long as it covered the entire carpet up the entire stairway and hall and bedroom. He said he would try. Then he went out to the truck where my husband (who was in the garage) heard him talking poorly about me because I wanted them to wear booties. They both started laughing and saying “let’s just say it’s policy). When my husband asked for the policy in writing and informed the individuals that it’s disrespectful to act as such, the one person got slightly confrontational. Then when they brought the bed frame in one of the guys proceeded to step on every office of the carpet that wasn’t covered by the blankets. They then proceeded to throw the bed base on the floor and toss the mattress on it randomly as well. They never gave any paperwork, never apologized for behavior, never showed me how to work the adjustable bed frame and then they left without speaking or saying they were done.

Honestly, the quality and professionalism of these two people is abysmal. It’s disgusting that these are the people walking in your home and supposedly caring for your brand new items you dropped...

KEISHA the customer care manager should be fired from her position, as all she does is avoids customers. I have been dealing with a billing error an employee confirmed was a store error for almost 30 days. I called after receiving a bill when I paid for my order in full in store before picking up. I called and spoke to a woman in customer care and was told, KEISHA the customer care manager would have to assist she would call me next day. I waited 4 days and called the store back. I had to restate my problem to another customer service rep to be told KEISHA needed to help me with this. I again called 3 days later for the same front desk rep to tell me the charge was an error apologized and said it would be taken care of. I get ANOTHER bill confirming it was not taken care of. So i call back and speak to Brian but its not his department. I start over and tell him my problem he informs me he will forward it to the correct department it was a thursday he would get back to me monday. It is now end of day tuesday and I have not heard from him. So I call again for Brian to inform me he forwarded it to KEISHA. She was supposed to call me. Then Brian tells me that Keisha said it is my fault pay the bill. I have no problem giving back the price adjustment that was OFFERED to me because I am fed up with this location. The fact that KEISHA and I have never once spoken and she considered this issue resolved is baffling. If you are going to tell me that it's my fault, call me before it gets to this point. Brian is informing me it will effect my credit. Run from this...