Our Maui Polisoul 48" dining set, sofa, chairs and coffee table were delivered 1/2022. When we purchased the furniture, a $10,000 order, we told Susan, the salesperson who is no longer is employed there, that we were looking for low maintenance & durability.

We were not told until the delivery man showed us that the Maui Polisoul furniture needs a protectant applied every couple of months to prevent fading & IS PRONE TO STAINING. The delivery man used a wire brush to demonstrate how to remove stains. You basically sand/shred the top layer of the table. The ownership care packet is attached to the delivered furniture but Susan never discussed it with us.

Despite using the Meguiar's protectant as recommended & keeping the furniture under a north facing covered porch & using placemats/coasters to prevent stains, the round dining table & the coffee table had water stains. We used a wire brush as instructed in the ownership care packet & continued to apply the Meguiar's protectant . The table tops would become faded after a few weeks & require another application. The table legs & chairs were fine so it appears the use of the wire brush to remove stains also removes the finish.

We contacted Leaders 12/2023 & I requested that the table tops be replaced since the furniture was still under warranty. We were told by the rude resolution service rep that the fading was not possible as the color goes all the way through. The rep said we would need to deliver the 48" round table & coffee table to the store ouselves as they no longer would pickup items that needed to be repaired under the warranty. Fine. We were told by the store manager, Elisa (very nice) when we dropped off the furniture in 3/2024 that if the tops could not be repaired, Leaders would replace the tops.

We picked up the furniture a week later to find that Leaders only applied the same Meguir's protectant which is what we had been doing. Had we known that they were just applying the same protectant that we had applied, we would not have gone to the trouble to deliver the tables to the store and then pick them up. We now need to apply Meguir's every month to restore the table tops which the rep says should not be needed.

I have expensive Breezesta polywood type furniture & inexpensive Polywood furniture from Home Depot which requires no maintenance ( just a wipe with a moistened paper towel) & has held up much better.

To sum up:

• The salesperson sold us furniture without telling us the Maui Polisoul is prone to staining & periodic maintenance required.
• Leaders did not replace the faded table tops that are under warranty & has not offered a solution.
• The Resolution sales rep was beyond rude.

I rarely give poor reviews but this one is warranted. We now have tables that need an application every few weeks. See the photos.