Luxe Massage & Facial Spa — Attraction in Kissimmee

Would not go again. We’ll start with the good. The place is clean. They greeted us at the door for a couples massage and was able to get us in within a days notice which was nice. The couples room was cute/cozy. I don’t really care if a woman or man massages my man but they had a man for him and woman for me which was nice. Now with everything else. We originally scheduled for 7pm but they told us to come at 7:30 an hour before which is whatever. We scheduled for an hour long deep tissue massage with hot stones and feet included. My man said his massage was good mind you it’s his first time. Mine was absolute trash. I’ve had a few before and first, the room is very stuffy I couldn’t breathe through my nose about halfway through. The reviews about them sneezing and coughing is true. Both massage people were sneezing and some lady was hacking it up outside our door. As for my massage, that was more a Swedish massage than anything the lady used her forearm lightly for the majority of my massage. I asked for more pressure and more focus on my shoulders and knots up there and for some reason she kept running her forearm up and down my spine. I’m still tense and honestly kinda pissed from wasting that money. And then to top it off, she didn’t even massage my feet at all. I asked at the end and she said she can do two minutes as if I was asking extra when I have messages making sure it was included. Even for a cheap massage, that was trash. My man tipped his guy at the end but I didn’t and they kept pushing at the end for me to leave a tip. Tf. Also, the towels are rough as hell, the bed is stiff af, and I looked at the oil after we were done. It was expired from last year :| Please take your money elsewhere.

Update: Just look at their response. Not professional at all. Asking me to delete my review is crazy too lol. I am three months pregnant, getting the knots out of my upper back and shoulders has nothing to do with my belly and if I ASKED for more pressure and focus there, she should have done so. I have literally no reason to lie about the oil being expired or any need to spread rumors about this business lmfao. If it sucks and is unprofessional and lies to clients about their services, that’s just what it is. Now they’re repeatedly calling me. Calling me six times back to back even after me telling them to STOP CALLING ME IS RIDICULOUS! Don’t say some smart shit in a review response and “wanna...

Found this place on Groupon and booked based on the price and reviews. When I called to check availability before purchasing, they had quick appointments and asked me not to book through Groupon, just pay them directly. Biggest mistake ever!

My first impression was positive; the staff was friendly and they honored the Groupon price as they said they would. I had high hopes for the 60 minute massage with hot stones. Here’s what went wrong:

1.) They made me pay upfront with tip prior to receiving services. I intended on putting the tip on my card (no cash) so I had to leave the tip upfront.

2. Throughout the massage, the therapist kept leaving to attend to others in the front. All the while leaving the door open while I was exposed. She did this SEVERAL times and cut into my massage time. This was not only humiliating but it angered me how inconsiderate she was.

3. There was VERY little pressure for the massage. She never asked, just kept lightly stroking my back (if you like an extremely gently massage, then this is a pro for you). Honestly, I get more pressure from having my fat cat walk all over my back and it’s free.

4. Throughout the entire massage, the therapists kept talking to each other. Zero consideration for the ambiance of what is supposed to be a relaxing massage.

5. This isn’t really a “con” because it didn’t bother me but it might bother some. The conditions of the “spa” were subpar. I don’t really care as long as I get a great massage and that didn’t happen.

6. Through my own error, I cannot contact Groupon regarding my experience. Live and learn.

I do not recommend this place. Spend a little more and go to a more...

I was accepted by the therapist at 9.10pm for one hour massage (massage started after 9.15) the massage was not strong even I requested for a stronger pressure. At the end of the massage, I was forced to tip minimum $20 as the middle aged Chinese therapist lady said, it’s late and she did over time and keep insisting that I use my card to pay for tip as I give cash and I said I didn’t have enough. The massage ended 10.10pm. Where is the over time? And first of all, she accepted me at the timing, I actually said I come back again tomorrow, but she insisted that she could do the massage at 9.10pm. It’s really saddening that she added $3 to my card and said it’s card fee on top of the billing for the one hour massage without informing me, yet insisting on very high tip. Don’t get me wrong, if the massage is good, and up to satisfaction, I am more then willing to tip $$$$. Tipping is extra and it definitely depends on the client to give any amount and not insult me by insisting. So in the end I gave $15 cash. Total bad experience! I have been to at least 1000 massage sessions in my lifetime as massage is part of my lifestyle. It’s unthinkable of what happened and totally unacceptable. Yes, we all want money and we work for it, but a good attitude is very important, we must be mindful that never insists and make customers pay for what is undeserving. I am a fellow Chinese (but not from China), a tourist, a client, and should NOT leave the shop with a heavy heart, aching body, empty pocket and nightmare. The only good point is, the room is not bad. Attitude...