McCaskill & Company — Attraction in Miramar Beach

We used to shop here a lot but after multiple times of feeling ignored and demeaned by one of the sales people, I will no longer be giving them my business. They set aside items for friends of the owners instead of using an equitable manner to distribute hard to get items. Anytime I would bring up things I was looking for, the salesperson would change the subject. On more than one occasion, they called my husband to let him know about something I purchased or left for service instead of calling me. It makes me feel like I am less important because I am a woman even though I was the one to make the transaction and they had my contact info but still reached out to my husband instead. When we go in the store together, the conversation is primarily with my husband as well and if I speak up, what I say is ignored or attention is shifted back to my husband. It is rude and I am tired of it.

So just to reply to David’s reply: It’s not a problem with a default phone number in your POS. The problem is that obviously you don’t even have my last name correctly in your system. The appraisal you sent me in the mail for a piece of jewelry that I purchased has my first name and my husband’s last name on it. So great job not paying attention there because we don’t have the same last name and I purchased the jewelry with my own credit card that has MY name on it. Additionally, when we directly asked why someone else in the store was walking out with a watch myself or my husband had been requesting for months and months, we were TOLD that the people purchasing it were friends of the owners and there was nothing they could do. If you really wanted to make it fair, you’d put watches in the case when they came in instead of holding them in the back and whoever walks in and sees them can buy them. That’s how retail should work. And if you really cared, you would have called but evidently you don’t have my number cause my last name is wrong in your computer since your sales person didn’t bother asking or paying attention to the name on my...

Creating and purchasing the perfect wedding ring for my beautiful fiancé, was a very important moment in my life. There is so much depth and joy in the process and I wanted to make sure that whoever was going to help me find the right ring, needed to truly feel the same way. What a blessing it was to work with McCaskill & Company. The moment I walked in, I was immediately greeted with a warm welcome from Erica. Her level of professionalism, generosity, and genuine desire to help me far exceeded my expectations. Admittedly, I had limited knowledge concerning gemology and diamonds during my first visit to the store. However, both Erica and David set aside nearly an hour out of their work schedule just to sit down with me to provide their vast knowledge and experience until I was comfortable enough to pursue a selection of a diamond, setting, and band. It's rare to find customer service like that in today's world. During the selection process, I could tell that Erica and David were just as excited and invested in not only my potential purchase, but they truly cared about my future engagement and how important it was to me. After several visits to the store, I finally selected the perfect ring. It wasn't just a special moment because of the selection, but because David and Erica were there every step of the way providing tireless commitment, true enthusiasm, professionalism and expertise at every level, and a compassionate understanding of the real importance of it all. Truly an exceptional staff and I will never forget their commitment and friendship during this special moment in my life. I look forward to seeing you soon and my fiancé is truly thankful for the bridal package you are going to schedule for her!...

Several months ago, my then-girlfriend and I went to McCaskill & Company to look for an engagement ring. The glowing reviews and the fact that it’s a small business drew us in, and we were warmly greeted by Ken. From the start, Ken was incredibly friendly, welcoming, and knowledgeable. He helped Nathalia find her perfect ring size and guided us toward the style of ring she truly loved.

Ken worked closely with me to narrow down the options, helping me find a beautiful ring that fit both my budget and, more importantly, would make Nathalia happy. As the perfect opportunity to propose came sooner than expected, Ken went above and beyond to expedite the process and ensure the ring was ready in time. Though Ken was out for Rolex training when I picked up the ring, the other employees were just as friendly and helpful, making the entire experience smooth and enjoyable.

Nathalia absolutely loves her ring—she’s thrilled to wear it and often admires it. Knowing how much it means to her to have a ring she truly loves makes the entire experience even more special. Ken even went a step further by teaching her how to properly care for the ring, including how to clean, handle, and store it.

We’ve been thoroughly impressed with the professionalism and hospitality at McCaskill & Company. Thank you for making such an important milestone in our lives even...