I really wanted to give this hotel a 5 star review, but I just can't.

I'll start with some positives. We were in Vegas to see Bruno Mars, so the location was great. The Dolby Theatre was also great, the concert amazing, the Lady Gage display wonderful and the amenities at the hotel were lovely.

Before arriving in Vegas, once we arrived in LA we had an hour and 15 minutes where the immigration line did not move at all and so we called the hotel to let them know that it was likely we would miss our connecting flight to Vegas. The person on the phone was super helpful and explained the online checking and keyless room entry to us, so we felt more at ease.

The room was okay. It was decorated very nicely and aside from underneath the towel rack (but who looks there?) it was clean. There was no fridge, which was weird, but not a deal breaker. We had a wonderful view of...the ac systems.. but we weren't there for the views really. We had a green room, and I assumed all of the rooms were like that, until we were passing an open door of a room being cleaned and it was bright orange! Bright orange???? Who thought that was a good idea for a hotel? I am very grateful to not have had to try and sleep in an angry room! Have the designers no idea about feng shui?

The hallway and landing decor was superb.

The hotel is hallelujah smoke free, so it was a great place to hang out and we also managed to spend time by one of the three lovely pools (a rarity when we go away) and the pool staff were wonderful also. It really felt as though we were on holiday.

There was a tram between Park MGM and the Bellagio which also stopped at Aria and the Crystal Shops. Really useful.

I am not a big casino person, but I really enjoyed myself on the 'slot machines' and so did my husband... a little too much in his case haha.

Vegas was only a portion of our trip and after 4 days we were going back to LA and renting a car and hotel there for another few days. We are always mindful of our spending and on our second night, upon checking our finances, we found that over $800.00 had been charged to our room, completely wiping out our funds for the next portion of the trip. We contacted the front desk and they acknowledged they had found that someone else had 'accidentally' charged their spa day at Aria to our room but that they had reversed the charge once it was discovered and that it should take 4-5 days to clear. We didn't have that kind of time. We needed the funds for the balance of our trip. My husband called his bank to see if there was anything they could do, but of course, banks.....

The next morning we went to the front desk and a lovely young man named George spent almost an hour dealing with the charge and trying every way he could to force the charge to go back to our card. He found a way to alleviate the situation and we are grateful to him for that because we were in a situation where we wouldn't have been able to leave but wouldn't have been able to stay either. Our bank sorted the funds for us by the afternoon we left, but in the meantime it had been necessary for us to tuck our tails and ask family and friends to borrow money and to have them put the funds on our card so that we would be able to leave Vegas and we have had to pay them back. Completely embarrassing as grown people. If this was a one-off thing, it wouldn't be notable (well just a little, because $800 is not a drop in the pan), embarrassing to the hotel, yes, because every time we charged something to the room we had been asked for ID, but obviously ID wasn't asked of the person charging over $800 to a room which wasn't theirs! but this wasn't a one-off; while we were being assisted by George, a gentleman came to the desk and he had been charged twice of several items on his bill, which they rectified then (but of course we do not know his situation with his card etc.) and an old lady also came to the desk and she had been charged for items she had not purchased. There is a failing somewhere in their procedures which they need to look into.