Ralph Jones Display & Store Fixtures — Attraction in Las Vegas

Let me start by saying I’ve left no more than 3 negative reviews, EVER! This one had to be done & is 💯 warranted. Our first time in Ralph Jones we ended up spending approx 2k on ornaments. The young girl that helped us was lovely, sweet & efficient. She told me there was a recommendation on how many ornaments one should buy based on size of tree. (Do Not Follow) we felt like we over-bought but they reassured us we could return what we didn’t use. I kept everything nicely wrapped & in original boxes as we never pulled them out bc once we started decorating it was clear we had far too many. I came back with less than a 1/4 of what we bought. First thing that was asked was if I had the receipt. I told her I misplaced it as we had several bags . She said she couldn’t help me without a receipt. I then told her the timeframe of when I came in & how much we purchased to spark her memory so she knew we made the purchase & I wasn’t trying to do anything sneaky. She said she remembered me & my husband but nevertheless needed the receipt. I said it would’ve been nice to know and have someone tell me to make sure to hold on to the receipt since they knew we had boughten so much & most likely would be bringing somethings back. I had no idea the receipt was the only way for them to look up transactions. If I had known I would’ve put the receipt safely away in my wallet. I then asked, if they remembered me & according to her also had cameras why she couldn’t help me. All the ornaments had price tags & were clearly not used. Her response was you wouldn’t go into Target w/out a receipt. I replied, Target has multiple ways of looking up a transaction & would not rely solely on a customer keeping the receipt in order to help them. To be frank she was a jerk & took advantage of my situation. I left by saying I would leave a review & her response was “I don’t even look at the reviews” I was honestly shocked and realized then bc they are family owned they feel like they can do whatever they want & treat they’re customer however they want. Her response spoke volumes about what kind of business they...

Ralph Jones has to be the hands down worst customer service I have every experienced in my entire life. I have ordered several trees from them costing well over $1,000 each, not to mention the thousands I've spent on decorations. BOTH of my trees lights went out within the warranty time frame and they refused to do anything about it. They wanted to offer me a wholesale credit when I paid retail for the tree.

Originally the manufacturer was going to replace my tree for free, but due to covid, nobody followed up with me. I then called the store to work it out and the manager or whomever it was told me that she was doing nothing for me, named dropped the Fertitta's and said she wouldn't do anything for them either and then proceeded to hang up on me.

I have never in my life been treated like this.

Do not buy anything from them, their products to don't hold up and they won't do anything for you when they fail.

The only reason they are getting 1 star is because I'm forced to...

A true Vegas gem! If you are in town this place is a must see for any type of Christmas decorations. It's in an older area of town but it's obviously been there forever but once inside you are in a winter wonderland. They have a large selection of glass ornaments and tons of stems. They carry high end manufacturers products but still have very reasonable prices for the times. The girls working the store were all very helpful and friendly. I came twice on my trip to see it as it was so nice. If you are looking for quality decor you won't find in any box store go here. Whoever does their buying knows what quality is and what colors work. This is not an Adler showroom full of plastic and resin. It's mostly quality glass ornaments. If you can't find anything there to buy then you are blind. They have something for any home. Most of their midsized ornaments were $8-$12..... Very reasonable for 2023. I look forward to coming back if I'm ever in...