The Sensory Playce Gym for Kids - Indoor Play — Attraction in Garden City

The lady at the front counter was incredibly rude when we came in with my service dog. At first, she attempted to deny is entrance, but quickly changed her tune when I stated my dog is a registered service animal. She stated my dog needed to have booties so that her claws wouldn't damage the flooring. However, there were three other large dogs inside the play area that didn't have these "necessary" booties and we're also off-leash. We came to get a tour of the facility, but we're abruptly silenced when we noticed the other dogs and mentioned the inconsistency in the requirements for dogs. She also laid hands on my child without permission (my child does NOT like to be touched). This place charges $40/month for a couple of swings, a small trampoline, a zip-line, and some rubber floors. There are so many other places that a person could go that would result in better play options at a much lower price. If I could give this place a negative-number review, I WOULD.

Replying to the business' reply: Wow.....Your primary response didn't even attempt to address your staff's rude attitude whatsoever. You seem more interested in attempting to discriminate against my service dog, rather than acknowledge your staff's behavior. My service dog is professionally trained, service-certified and USSDR registered, and I can provide proof. As to whether or not a service animal has access to a business - service animals DO, whereas companion animals do NOT. It's against ADA laws to deny entrance.

I was more than willing to comply with the request to cover my dog's feet so as not to damage your flooring. I saw that as a reasonable request, considering the environment. My child also removed their shoes prior to entering the play area. I also chose not to take my dog into the play area so as not to cause any issues. Yes, your staff member did touch my kid when she escorted them into the play area by touching them on the shoulder.

I did not personally see the other dogs in question, but my kid saw it and then told me about the dogs. I see absolutely no reason why my child would lie about something like that. As soon as my child saw the dogs, your staff member quickly redirected my kid out of the play area.

Also, please do not assume any child's gender.

While I can appreciate the services you offer for the neurodivergent youths in our area, there was absolutely no reason for us to be treated the way we were. We came to your establishment with plans to join the membership program. If this is how you treat new clients, I don't see your business lasting very long.

Second Reply: I have attempted to email this business at the given email address given by the owner (via their reply to my review) and all of my emails have been bounced back stating there's no such email address. I've double-checked the email address both through the response given here, and their website, and I've emailing the correct address (even though there was a typo in the review response). Perhaps a different way of contacting the owner to discuss this further will be given (I do hope so to get this situation clarified).

• After receiving the condescending and elitist email from the owner of this business, I definitely won't be removing my review. It's only solidified my observations that this place is not a good place to do any...

The Sensory Playce has been such a blessing for our family particularly during COVID. It is the one place that is safe for my two special needs boys to visit thanks to the consistent high standard of cleanliness (even offering a bin to put toys in for the staff to sanitize when you leave). Ensuring the health & safety of all its visitors I am more than happy to comply in wearing a face mask. One of my sons is medically complex & immune compromised. He is currently not eligible yet to receive the vaccine like so many young children. I am so grateful for parents, caregivers & The Sensory Playce staff who are helping to provide this added protection for him and other special visitors. With Idaho in crises standards of care & with the contagious delta variant I am cautious about what outdoor parks, activities & even therapies we can participate in. Also as the weather changes from too hot to be outside to now too wet and cold I am so happy we still have one safe place indoors to play. I hope others who may read this review, and are being cautious like my family will find a safe haven when visiting The...

I’ve brought the kids I care for to the Sensory Playce multiple times, but this last visit rubbed me the wrong way. Firstly, I was told I had to pay for the 6 month old to enter. He can’t even crawl or sit up yet, and there is no way I’m letting him touch all the toys! I planned on holding him the entire time. However, what really got me was when I needed to feed him a bottle. I was told I had to do it outside of the play area, leaving the other child unattended. I understand there is a no food/drinks policy, but I would imagine feeding a baby with a bottle is viewed differently than letting a kid run around with a snack or a drink and a mess waiting to happen. We ended up leaving and going to Planet Kid down the road. This is more a reflection on the employee than on the play area itself, but we won’t be returning for...