Urban Air Trampoline and Adventure Park — Attraction in Conway

We were glad to see a trampoline park in Conway and we were excited to go. While it was fine on the standpoint of a child it was a nightmare from an adults. It was poorly run from the moment we walked in the door. In fact all we could do was walk in the door. The line extended all the way to it and moved at an absolute snails pace. The thought process behind checking in was decent but they failed completely to execute it. We waited about 20 min with little to no movement in the line. We finally made it to the kiosk to fill out jumper info and sign waivers and conveniently even payed at the kiosk.... but it doesn't help much to pay at the kiosk because not every one payed at the kiosk and they finished before us and moved ahead and then we now had to wait in line behind them to get to the counter. At the counter there was a young man on a stool talking to the girl working a register. He was yawning and just sitting there..... Hello every inch of the place was lacking personnel and you are flirting at the register in front of 20 people waiting in a stupid long line!!!! Finally we get to a register 29 minutes since we stepped in the door. And they require that every person buys a pair of their socks in order to jump.... so we are forced to buy 3 pair of socks. Except they have only 3-4 sizes of socks which are incredibly cheap and Ill fitting. They tell us if they don't fit come back .... well since you gave us socks labeled 2-3 sizes smaller than what we asked for they aren't going to fit. After standing in the return line 2 times they finally said oh well you can just cut the socks to get them on.... just my opinion but if you are going to make it mandatory to buy you socks.... get some people can wear. Next we had to rent a locker .... another expense.... everything in there was a separate charge. I'm surprised they didn't charge for the bathrooms. The locker kiosk continued to mess up and no one could open or rent one. And the employees said it's not the facilities store so they can't help you have to call the 800 # listed on the lockers. So after the socks and the lockers burned another 30 min of time up, we have now been here an hour and have spent a ton of money, burned 30 mins of our jumping time and haven't even touched the trampolines. So we bought the $19.99 package, and for $20 you still can't use 3 sections of the gym!!!! My son tried to get on the high bridge and they said he had to buy the most expensive package to do that whole 1/3 of the building. So in order for them use everything you have to get the ultimate package and spend almost $30.... wow can you imagine a family with 4 children? That's insane. Now when we finally got on the trampolines my son was thrilled, he didnt stop moving for the next hour and I admit I had a good time as well. Until we got to areas such as the foam pit.... it has posted rules such as 2 people at a time, must wear helmets, blahaha.... but there isn't any supervision at all or an attendant. So while I was there monitoring my kid no other parents were around and a dozen kids of all ages and sizes were just on top of each other and falling off the beam onto the small kiddos. I won't be spending my money here again. I would much rather go to altitude in...

Took my two little cousins (9 and 6) here for a special day out. The six-year-old liked the ball pit obstacle course but he's kind of small and kept getting stuck, sinking down and getting stepped on by other kids. I had to rescue him a couple times so it's good to stand by. There is staff supervision but there are a lot of kids to watch in peak hours. The nine-year-old loved the ongoing game of dodgeball in the trampoline section. of course It can get kind of rough depending on which kids are in there at the time and it's not refereed so just expect that nobody's actually going to go out it's just a bunch of kids hurling balls at each other. 😁 For the most part the kids seemed to only Target kids their own size and leave some of the little ones who tottered in there alone. There's a large open area for trampoline jumping and a long strip tumbling trampoline but neither of my kids were entertained by that for very long. There is a snack bar that serves your standard not-so-healthy options but it's nice that it's there! As far as the atmosphere goes, I'm not a big fan of it--loud music and lighting to hype every body up, but you might love it. I think one of the reasons I won't likely take the kids here again is that for the price you feel like you need to stay several hours to get your money's worth and it's just a bit of a sensory overload. I'm old-fashioned! I want to have conversations with my kiddos! I want to be able to hear them when they scream from the bottom of the ball pit! 😁 This is a great place for kids to get the wiggles out but it wasn't my very favorite...

(Men's Restroom needs attention. Stall doors won't lock due to damage and there is graffiti everywhere. )

Honest Friendly Staff: My wife had money about to fall out of her pocket and one of the girls walked up and told her so she didn't lose it!

Kid Friendly: Environment is loud but fun Party Rooms are available Seating is fair. Hard chairs and steel stools. I would advise an older adult to bring a seat cushion.

Virtual Reality: Only one of the system's is working at a time when they have 4 that can be used.

Video Games: The video games are also (NOT) working out of order.

Concession stand: We go to the concession stand to order to nachos and the nacho machine is out of order. Decided to order a hot dog instead and there are no hot dogs.

They do however have a variety of chips fountain and canned drinks, hot pizza, selection of candy bars, and mini melt ice cream.

Massage Chair: I decided I wanted to use the massage chair and have a seat scan my debit card and get a network error.

The massage chair would not take debit cards like it is clearly designed to do. However it would accept cash.

Overall: We had a good experience just wish the things were working as they should be.

If you're providing a public service then the things you're providing for the public should all be in working.

Had they all been in working order I would have spent even more money during this visit. This current visit we spent over $150.00 because we took advantage of the gift card that was being offered. We also all...