Fairfield by Marriott Inn & Suites Conway — Hotel in Conway

Arriving at the hotel early for our reservation, my family and I were eagerly anticipating a pleasant stay at a familiar favorite. However, my wife was in another car and had not yet arrived. With two impatient children in tow, I approached the front desk to check in and secure our two booked rooms. To my surprise, the receptionist, Justin, refused to allow us to check in because the reservation was under my wife's name and I did not have her ID. This was a frustrating predicament, as we had never encountered this issue during our previous stay. Despite my attempts to reason with Justin and even offer to have the rooms transferred to my name, he was uncooperative and even cited my "attitude" as a problem. Eventually, he told us we could not check in until 3 o'clock, which I found unreasonable. When I expressed my discontent, he threatened to call the police and asked us to leave the hotel. In a state of shock and disbelief, we left and immediately booked a room at the nearby Home 2 Suites, where the staff was understanding and accommodating. In fact, the front desk agent had previously worked at this location and mentioned that Justin has been known to have a temperamental attitude. As someone with experience in the hotel industry and a current member of AHOA, I find this behavior unacceptable and urge appropriate action to be taken. On a personal note, I would like to mention that we had just received news of my wife's breast cancer returning at stage 4, affecting her spine and pelvic areas, which explained the urgency and possibly my frustrated demeanor. However, Justin seemed uninterested in our situation and simply wanted us out of his hotel. It is disappointing to have such an unpleasant experience at a place where we have previously been treated so well, and I hope that this issue can be addressed...

We were traveling through states when we decided to stay here in Fairfield. It was wonderful.

The room was not that spacious, but it was enough. The bed was comfy. The bathroom was spacious too with their own hairblower,shampoo, conditioner and bodywash on the wall. 2 towels per room. You can always ask the front desk for more. The room has a small fridge, coffee maker? And a microwave. A table and 1 chair. We got the 2 queen beds.

They also have a pool. Heated but only to around 85, so it's slightly cold at the beginning but it becomes better after you dip. Its also small, and from 3-4.9 ft if im not mistaken. They have towels in the indoor pool ready for you to use too.

They have laundry machines, $1.50 in coins for washer and another for dryer. Bring your own detergent or buy from front desk for $2 for 1 wash. They have 24/7 hot water and coffee, decaf too downstairs. ❤️

The breakfast was delicious. I love the scrambles eggs. There were waffles, scones, breakfast tiny burgers? Scrambled eggs, sausages?, scones, fruits, oatmeal cups, cereal or granola, also milk in the fridge with the yogurt or Silk Oatmilk. It was good. I like it.

Front desk people was also friendly and professional and wonderful. We had Sherry as the front desk worker when we were there, and she's amazing 🙏 thanks Sherry!

Anyways, best part. We are behind Walmart lol

Its also next to Holiday Inn. They have parking lot around too.

Its a non-smoking area so it smells clean and fresh. Nice...

This place is riding on the Marriott name but delivers the cleanliness of a cut-rate roadside motel. Hair in the bed, sheets smelling like old seafood.

The bed was a nightmare — hair everywhere, not even mine, long strands tangled in the sheets. I woke up to them right in my face. And the smell? A nasty, fishy seafood odor coming from the bedding like it hadn’t been washed in weeks. It’s the kind of stench that makes you question if they even changed the sheets after the last guest.

I don’t know what hotel some of these people stayed at, but it sure wasn’t the one I walked into. Everybody on here talking about how they “slept so good” and “had a great stay,” but they must’ve slept right through the fact that this place is halfway clean — at best.

Basic stuff wasn’t even done. The bed had hair all in it (long strands that aren’t even mine), leftover mystery products stuck in the sheets, and a nasty fishy, seafood smell baked into the bedding like it’s been sitting there for days. That’s not “Marriott quality,” that’s cheap roadside motel energy.

And if they can’t even handle the most simple, basic thing — a fresh sheet change — what else is being skipped? Wiping down countertops? Changing the towels? This isn’t just laziness, it’s a straight-up infection and damage-control issue for the consumer.

Marriott needs to stop coasting on the name and start cleaning again. This...