El Acapulco — Restaurant in Conway

This restaurant looks like fine dining inside but has the prices of fast food; it was very affordable for a sit down dining restaurant. Upon being seated we were given a basket of chips and salsa. The chips were warm, crisp, and fresh tasting. The salsa had a little bite to it, medium heat, and tasted homemade. The only problem with the chips and salsa is that they were so good we almost filled up on them and had little room for food. The meals came out with generous portions. My husband ordered enchiladas mexicanas. It was three enchiladas, 1 beef with red sauce, 1 cheese with cheese sauce, and 1 chicken with green sauce. His meal also came with rice and beans. My husband is very picky with his rice and he absolutely enjoyed the rice that came with his meal. The beans were nice and creamy. The main meal, the enchiladas, he enjoyed all three of them and savored every bite. When asked which enchilada was his favorite he said he could not choose because all three were very good and the flavors complemented each other. I ordered the quesadilla rellena with chicken which also came with beans and rice. The chicken appeared to be either pulled or shredded. It was very juicy which made it a tad messy but was quite tasty and flavorful. The quesadilla was not what I had imagined a quesadilla to be; in my opinion it resembled more of a soft taco, however I really enjoyed it and would most definitely get it again. Our waiter was friendly and kept an eye on our drinks to refill them and checked on us several times even though it was a busy day. We ate there on a Sunday and it appeared to be quite packed for lunch. The ambiance of the environment was very enjoyable and everything looked clean, even the bathrooms were maintained. We would recommend...

This is the first time I have ever been here. I had high hopes because it was my grandmother's birthday and reservations were made 48 hours in advance. We get there for the time of our reservation, wait on the tables to be set up ONLY for one of our tables to be given away to another group that ALSO had a reservation for the same time, the hostesses were seating the other party at OUR additional reserved table. Our whole party was still coming in, so there were no seats for them to sit once they came in to sit down. We had to ask what was going on and why our additional table that was set up for our party was given away and where the rest of our party would sit, told them how many more were coming...it took more than 3 times for us to ask and tell them for them to start cleaning other tables to get more seats and tables. Best part, once we were all there, we sat for nearly 40 minutes before our order was taken, then the table that was given our additional seats and tables, PLUS 3 booths behind us all ordered and had their food and some even left before our order was taken...then fast forward nearly 50 minutes for us to even get our food and the food was not good quality. Most of us didn't even eat all of our food because it wasn't good. Very disappointed, and this was the first and the last time we go there. The management team NEEDS to make improvements to their staff as well as whomever is in charge of reservations...more training is needed for the whole restaurant. I almost always give a restaurant a 2nd chance before making any negative review, but this review serves a good purpose, to encourage the restaurant manager and owner...

My 4th and FINAL visit to this restaurant ended with me refusing to accept the meal placed before me. The $10.99 fajitas come with steak, chicken, pork, or mixed. But that is not what you get if you order the “mix” option. You get whatever they decide to put on your plate.

After a pointless discussion with our minimal english speaking server, I asked for the menu to clarify my position. Again, pointless conversation ensued and the manager was summoned. After being insulted a few times that I read the menu (in english) incorrectly, the manager refused to produce the meal that was clearly described in the menu. I refused the option provided and the food taken away and was wasted.

My dining partner was frustrated that the water glasses were not refilled without asking, unlimited chips and salsa were not replenished and when we asked for something from our inattentive server we were talking to his back as he walked away.

I informed the manager that this was our last visit to his restaurant and again was insulted with “Well... I am not going to try to stop you.”

Don’t waste your money or time at this restaurant. You have other better options at establishments that truly care about your dining experience.

Please note... not one posted comment or review has any response from the restaurant. They obviously do not care about you or...