Geek Squad — Attraction in Corpus Christi

I went here to see about repairing two iPhones I have. The first an older phone didn’t charge, there’s corrosion at the docking port. It’s not an uncommon issue, apple has a right up on it and exactly how much they charge to fix it. The second the cellular service didn’t work, most likely due to it getting bent overtime by being in my pocket. The issue I have was the Geek Squad representative didn’t actually work on my phone. He basically did what I’ve seen by poor troubleshooters “arm-chaired” troubleshot the problem without doing any real work. Meaning he visually looked at the outside of the phone saw a possibly culprit and then explained how each phone was impossible to fix. The first because there was corrosion on the outside there must also be corrosion on the inside, so much it couldn’t be replaced thus impossible and too much work to fix. I’m not exactly sure which it was impossible/extensive since he said both. The second he pointed out the bend in the phone that made the phone again impossible to fix. Something about the antenna/microprocessor being bent and there was no way to fix this. Which is funny because that’s the phone I'm using now. After leaving there while we were shopping I just applied gentle pressure against the bend, reset the network settings and it now is working fine. My point is if you call yourself an expert or technician you need to actually look at the problem, take the phone apart and make a recommendation. He could of at least advised that’s what he’d need to do to know if it could be fixed. This employee was lazy and full of himself in they way he just visually inspected and deduced everything. It’s poor quality work. I worked as a technician for a long time and it’s easy to recognize those who are actually doing a proper job and those who just don’t care to take the time to do their job. He said a lot of bs and then advised me to buy a...

Maile— the “manager” is probably one of the rudest I’ve dealt with there.

I was instructed (by Apple) to bring my case number there and they would assist since Apple could only set an appointment in San Antonio for me. (No idea why… but no point in driving there if Geek Squad should assist).

First off I know they typically work by appointment, however I’ve numerous times gone in and someone a heck of a lot nicer and professional assist no problem. She informed me she would not assist. I need to set an appointment but was about to assist a walk in who came in after me. That I would have to wait until tomorrow. That’s where her attitude started coming out… when I told her that she was incorrect to assist someone after me and not the one standing in front of her. When I informed her that Apple sent me due to not being able to not able to set an appointment her response was “hmmm… that’s funny. We must have magically lost our accreditation”.

I have never. Ever. Dealt with someone so unprofessional there and rude. I don’t care if you’ve had a bad day, or don’t feel like doing the job you’re paid to do…. I don’t care if you’re irritated at a customer coming in for assistance and questioning why you won’t assist… there is NO REASON to ever be as rude and unprofessional as she is.

It’s always a will or a skill with work, people and life.

It was definitely both...

Purchased several computers for work from best buy, needed them fast. Well one...broke down a few months later. Took it to best buy geek squad, and was told they carry no parts for the laptops so it will need to be sent off. 2 to 3 weeks delay but what can I do....so computer with cord as it was mandatory to have both where sent off. They did agree to ship directly to work to avoid further delays. Well 2 weeks later the computer arrives without power cord. After calling the service center said they never receive cords.....hmmm so I drive to best buy on Saturday and come to find out that they keep the cord at the store. Wow, now that really helps with getting my computer back faster. So in store they can not fix anything on laptops and keep your cord so that you have to visit them again to get it back. Never mentioning they had it and in fact implying they sent the cord off with the computer. If this was the only issue I would not rate them so low but there have been others...