Koi Sushi & Hibachi — Restaurant in Corpus Christi

Owner is rude unprofessional and treats staff/customers poorly

I just had the most awful experience I’m literally shaking from anger!!! We took Sophia out for dinner at koi for her 10th birthday bc she has been begging to do hibachi ! Also let me just say the staff was amazing it was literally the owner who was awful her unprofessionalism and how she spoke to us and yes i know her English is not great but its still no excuse !!Right off the bat she came in seeming like she was annoyed! We had a big party and had to sit at two separate hibachi tables which was fine everything was great ! It was only after when I pulled the waitress aside when the chefs left and we were finishing up eating to let her know that the steamed rice I ordered for Sophia and I we never got and I didn’t want to be charged extra for it and at that time Sophia also came to me from the habachi table across from mine and told me in front of the waitress she didn’t get any chicken with her meal only rice and vegetables when the waitress heard that she said oh okay I will look into that! I never once said i wouldn’t pay for my meal or anything else i fully intended on paying the full meal heck we were still going to order dessert! All of sudden the owner starts being loud and having a huge fit over my one ticket ! I told my husband let’s just go ahead and pay as is and leave we approach the counter and and the owner is being very rude towards me and I said you don’t need to speak to me like that I just wanna pay and not be charged for the food I didn’t receive Sophia‘s hibachi plate was $33 and she only got rice and vegetables. I didn’t feel like it was OK for me to pay $33 for a meal she didnt even receive the entire plate ! After that, the owner then looked to Sophia and said why didn’t you say anything? I immediately put my hand over Sophia and told her don’t talk to my daughter you’re talking to me she then still continued at Sophia. I then started to get angry with her because she was yelling at Sophia almost making her cry and I said we were sitting at two separate hibachi tables because we had a huge party. I could not see that she did not get any meat on her plate so then the owner turned to me and started yelling. Well, why didn’t you say anything to the chef I’d repeated to her again mind you I’m not yelling. The owner is yelling at me and sophia the staff apologized multiple times to me and was so embarrassed by how she treated us !! Koi doesn’t open til 5 we got there early and everything to make sure we got a hibachi table big enough for 11 people because we were such a big table and we had to sit at two hibachi tables. We had to have two chefs we were the first ones in the restaurant and last one to be served it was over an hour before we got served after other parties that came in after us! Never again !!! I will not support a restaurant that goes at children and yells at them for a mistake not dont by them but the chef’s...

A few things. Our party had a little 5 year old. The mom was informed she would be charged $7.00 for the child to sit in the seat at the grill, even though the mom would share a few bites with her off of mommy's plate. The child was not hungry like the adults were. The most inexpensive order off of the kids menu was $12.00!

I had a word with management and they didn't want to remove the $7.00 charge but finally did after I threatened to walk out even after we have already placed our order.

I ordered the steak and shrimp with a $4.oo upcharge for jumbo shrimp. I never received any jumbo shrimp but was charged for it. When I mentioned it to the waiter, he left to speak with "the cook" and returned to say that I was served shrimp that was larger than the others at the table. But I still had a couple of shrimp that were on my plate, so I showed them to him explaining that these are not jumbo shrimp. Too bad, the charge stands. I paid the entire bill in cash.

Okay, I have a lot of patience and mercy with restaurants to the point that I usually make my wife fierce because I won't say anything when something is wrong. But when you try to steal from me right in front of my eyes and insult my intelligence, that's another story!

There were 3 families represented in our party. Everyone has vowed never to go back and our word of mouth in the days ahead will be plenty, I'm sure! The $7.00 charge is only $7.00 but it's the principle of the thing that you openly choose to gouge me over a child. The $4.00 upcharge is only $4.00 that they openly stolen from me in misrepresenting what I would receive for additional money, that's called theft and then they wanted me to believe it was larger that the other shrimp served at that table in which it clearly was not! It was all cooked right before our eyes and it certainly was NOT Jumbo Shrimp that they misrepresented!

The food was not that good. The grilled veggies looked like a blob of oily leftovers. We have enjoyed much better food and flavors at other Japanese Steak Houses.

It was a horrible experience at a time when they were not in a rush hour They were well staffed, so none of that can be used as a excuse. I would not recommend these guys to anyone unless of course you want to incur being stolen from, nickel and dimed price gouging, and then to top it off is to have your...

We previously had celebrated a Birthday here and loved our experience. My mother decided to return to celebrate her birthday dinner here this weekend, I called ahead to make arrangements for a party of 10-12. Upon arrival we (8) were seated and asked if our party was complete which it was not, we explained that we had 4 more coming inside from the parking lot, and was rudely told they could only accommodate 10 per grill due to having one chef on staff on a SATURDAY and proceeded to argue that I did not say 10-12 that on the phone ect. all prior to even taking our drink orders while another large party was having their meals made on another grill overseeing and listening to how we were being spoken to. As you can imagine, that family was sympathetic to us seeing that we ended up leaving to go somewhere else. As we were leaving their staff member rudely said out loud "They can leave! We stay busy anyway!" This is incredibly distasteful, out of all of the establishments in town who serve the same type of food and atmosphere, my mother chose to come here on her special day only to be rushed out and spoken to rudely because they would not accommodate 2 extra people. Its a true shame, but I will NEVER be returning and would not recommend anyone to go here again. We were there to celebrate and pay good money for a good time and memories to be made. They have lost a group of good...