RH Outlet Culver City — Attraction in Culver City

I will save you the trip to this specific RH outlet. This location has the "worst" customer service I have ever experienced from any store. I have been coming here since they first opened the store, but the prices and customer service have been awful and ridiculous ever since they got a new store manager.

For a store that calls itself an "outlet", the staff behaves with entitlement of a retail flagship. Increasingly often, things are priced higher than they are online. I have brought this to all of the employees' and managers' attention that they have informed me that, “if [I] don't like the prices, then I should just shop online.” I do shop online, but it completely defeats the purpose of an "outlet.”

Yesterday, I came to purchase a desk. I had seen the desk a week earlier, but needed time to verify the dimensions. When I came back the desk seemed severely more damaged than the week prior. I had photos of the desk from the week prior and was able to confirm several new, large defects. When I brought this to the attention of the manager, she said that “this specific location” would not further discount the item to accommodate these issues, as it “violates store policy.” If it truly violated store policy, I would understand, but this location is the only one that has ever made this claim. Furthermore, I was told that this outlet charges a premium for ‘the convenience of getting an item right away and not paying for shipping.’

Unfortunately, the manager went so far as to aggressively accuse me of damaging the desk myself for an increased discount, as if I weren’t already checking out at the register regardless of the damage.

When you are coming in to spend thousands of dollars on slightly damaged or defective items, you would think there would be some type of appropriate customer service, or at least appropriate policies to keep store managers from price gouging. You would think she works on commission from the...

The furniture is very high end and pricey. The quality of it makes the buy worth it. However the RH IN Culver City store next to pier one has horrible customer Service. I have been in the store several times and no one approached me to help. Could it be because I am woman of color and they assume I have no money ?Humm. Mckenzie one of the stores lead is the worst. When I was able to get someone to help me and ask if I could get an additional discount for a chip on a 1800. table Mckenzie look at me and not speaking to me said to sales person she can take like it is or leave it and walked away. TRULY! she did. I was shocked. I wanted the table and made a special effort to get it. I am sadden that pier import went out of business who always had excellent customer Service and this store RH in Culver city is allowed thrive. Good luck if you go there my only advice DO NOT DO BUSSINESS WITH...

Had a great time looking at furniture tonight with my five year old, the store is huge and full of brand-new heavily discounted pieces that could save you thousands.

Pros: Brand new furniture for the most part as some things get returned for reasons like the piece couldn’t fit in someone’s house or an order was cancelled. great prices LOTS of defective pieces so you can see if things would break how they would break - I was surprised to see a lot of bureaus were not all “soft close” for the price, I like that in general. all the fabrics are on display great salespeople!

Cons: Complete sets not available You see the quality in reality and have to think of it’s worth it vs the cost. Even with 50% off some of these pieces are pricey and if they’re poorly made that turns you off to...