Ulta Beauty — Attraction in Dallas

I LOVE that Ulta has added natural hair care to their lineup, but.. The first stylist I went to was Nick and he was cool but I don't feel like he got my hair very clean and he asked me if it felt clean to me, but I was like "you're back there so you can see if it's clean, right?" (It wasn't). I booked a wash n go, but based on the heat damage I had, I needed a trim, so the wash n go wouldn't be ideal. He also charged me extra for detangling without telling me, so what should have been $45 was around $80. The next 2 times, I switched to Michelle. She has the most hairstyling experience, according to her, but her prices are the lowest, so it appears that her experience doesn't match Ulta's standards for a "master stylist" status. Same thing, I booked a wash n go, but the end result was something like starter dreads. It was really cute and when I untwisted it a week or so later, it was extremely cute. The 2nd time I booked with her for a wash n go and a haircut. I'd never gotten my hair cut while curly and I was excited to see the result. We talked about cutting about 1 inch, but I'm pretty sure it was more than that, but once styled it wasn't noticeable. Michelle is extremely friendly and she lovesssss to talk. I'm not a big talker, so sometimes, it would be too much for and overstimulating. I switched back to Nick for my next visit and decided to get a blowout. My definition of a blowout is different from Ulta's, possibly from years of going to Drybar, so I had different expectations. When Nick blowdryed my hair, it was revealed just how bad the cut was and it had only been about 2-3 weeks since I got it, so he had to do a corrective cut. Apparently getting curls with the blowout costs extra, so he said he wouldn't charge me for the curls, I just had to pay for a 2nd haircut. Personally, I don't think I should have been charged for the corrective cut b/c I didn't mess it up, an Ulta stylist did. That's the other thing about Nick, what I go in expecting to pay is not what I end up being charged at the end. The 3rd and final time I went to Nick was about 10 days after the last one and my hair was still relatively straight from the blowout he did, yet he still struggled with my hair getting slightly tangled when he washed it. (Note: this could be fixed by using a wide-tooth comb during the conditioning process and I'm surprised he doesn't know/didn't do that). Again, I asked for a wash n go and now that my heat damage had been cut away, I was hoping to see it fingercoiled or shingled, as I've never experienced either of those. Nick decided to do 2-strand twists, which are more than the wash n go on the menu. I don't know if he charged for the twists or for the detangling, but I'd expected to pay $45+tip, but my final amount was about $67 before tip. I told both stylists that I don't use oil/butters/creams in my natural hair and I've even brought my own products (The Doux & Uncle Funky's Daughter) with me to be utilized. Nick didn't use my gel and I'm not sure what products he did use, but I'm sure it was some kind of cream and some kind of butter b/c it was snowing from my head a few days later and it left a hard texture/cast on my hair and made my scalp feel really gross - all problems I hadn't encountered since switching to botanical/water-based products. I think Nick and Michelle are both sweet and kind people, but between all the issues I've had, I've decided to seek services elsewhere...

Wasn’t plan to give bad reviews but they did me wrong especially when I’m trying to communicate and willing to fix, I straightened my hair at the salon on Monday, and I washed it on Saturday night. After washing it, I still see some curly and wavy spots. I was hoping for a smoother result since I did the hair treatment, but the hair treatment only seemed to turn out just soft. I was hoping to get more straightness and shine along with softness. So I went to the salon the next day, but they told me the guy that did my hair (which is Pedro wasn’t there. So I went back home and went back the next day. The manager told me that they could fix my hair again so I was like Yhh why not I pay over 200$ but when Pedro came back to work. I told them my availability, which is on Tuesday and Wednesday, and the manager told me she would call me back and let them fix my hair. The next day, she called me, but I missed her call, so I called her back. Then pedro picked up, and I told him what happened and he told me you need to do that and that and I told him I did more than but I still noticed some curly spot I don’t think he know that I know about hair after straight and he said he would ask the manager I told him the manager say you could fix it again but he still say he would ask the managers even though the manager told him what happen and what he needed to do to fix then He put me on hold, and I waited for more than 10 minutes. When he came back, he didn’t say anything and just ended the call. It was very unprofessional. I wasn’t even mad about my hair since things like this happen, but trying to avoid the problem by ending the call isn’t nice and professional. It just makes the situation more frustrating. I deserve to have my concerns addressed properly! I really appreciate the effort you he put into my hair, but I'm a bit disappointed it didn't turn out as smooth and shiny and straight as I hoped. At first I was happy he did my hair because he told me he is the salon manager so i thought he would be better than any of the worker I’m not saying he isn’t good, he is good it just not professional. Avoiding the problem by ending the call isn't the answer. It's important to address issues directly and find a solution together. Now how Mi supposed to go back to the salon and show my face after getting end call, it would be really awkward and embarrassing to go back, I should’ve trusted my gut feeling when I saw the other girl review and the low ⭐️do not waste your money everyone, just go to real salon. I would like to fix...

This happened last Sunday:

I walk in, looking for the big shampoo bottle sales. I walk back and forth from the front to the back attempting to check prices and most importantly trying to identify which brands were on sale, etc. It is busy, nobody ever asks me if I need help, I do my best to help myself. As I'm walking back and forth, the two cashiers look over at me, whisper to one another, then laugh. (Would that have made you approach them to ask them for some help?) I did my best I ignore them and so I continue trying to find the products I wanted to purchase. After looking for about 10-15mins, I get what I need and head over to the line. When it is my turn, one of the cashiers smirks as I walk toward her. I ignore it. I hand her my items and I ask her, "Hey so are all the big bottle shampoos on sale or is it a specific brand or?" And she replies, smirk on her face and all, "It depends, WOULD YOU LIKE ME TO CHECK THE PRICES OF YOUR ITEMS?" (pretty loudly). I'm still trying to figure out why she is like this is. I say, "Go ahead." Mind you, I was done shopping around, all I needed was a "it depends" or something you know?

She checks prices and then, loudly once again says, "ARE YOU OKAY WITH THESE PRICES?" At this point I'm stunned that this is happening and I answer politely, "Yes, I also have this." I had her my phone with a coupon pulled up and she says, "OH, YOU HAVE A COUPON?" I nod a yes and pay. (I had been two 3 other stores, not Ulta's looking for these items I needed)

I walk out of there as fast as I can, completely humiliated. Not because I used a coupon or was trying to shop a good sale, but because this cashier literally made a judgment based on what she saw & treated me accordingly.On top of that, the customer service was terrible. I seriously hope nobody ever goes through a situation like this here or...