Apple Danbury Fair Mall — Attraction in Danbury

I’ve always trusted Apple products, especially for their ability to support accessibility needs. As someone with chronic pain and illness, I rely heavily on my devices to communicate and manage daily life. However, my experience with upgrading my iPad and Apple Watch at the Apple Store at Danbury Fair Mall has been deeply frustrating.

First, I acknowledge my part in this situation. After exhausting efforts to troubleshoot on my own—using search engines, YouTube, and Apple’s support forums—I missed the return window due to my physical limitations. I understand I wasn’t eligible for a resolution and did not expect one, but I wanted to share my feedback in the hope that future customers, especially those in similar circumstances, can be better informed.

The primary reason for my purchase was to have accessible tools for communication. I use my iPad with a keyboard when my phone is difficult to use and my Apple Watch for hands-free communication. Unfortunately, I wasn’t aware that the iPad I purchased lacked cellular capabilities, which I assumed would be included, as my previous models had this feature. I later discovered my upgraded watch also lacked the functionality I need. This has left me unable to use these devices the way I depend on, which is particularly challenging given my health issues.

I first reached out via Apple’s online chat and spoke with Karandeep, who explained that my iPad didn’t have cellular and suggested I contact the point of sale for a return or exchange. Karandeep told me the return window was 14 days, and I expressed concern, explaining I was past that window. When I asked about exceptions, he said none existed.

Next, I called the Apple Store at Danbury Mall, not expecting much but hoping to share my experience. The first team member I spoke with connected me to Mariam, the manager, who was incredibly empathetic. After hearing my story, she assured me she would make an exception and allow me to exchange the iPad, which brought me immense relief. I was so thankful and expressed my gratitude by writing a glowing review.

However, when I called back regarding my Apple Watch, I was informed by Mariam that the exchange would come with a $100 to $150 price difference for both the iPad and the watch. This was information I hadn’t been made aware of in our first conversation. While I understand these models have additional features, I wasn’t informed of this cost difference upfront, which was difficult given my financial challenges—my bank account had been compromised, I had car repairs to handle, and I’ve been out of work due to my health.

I am deeply disappointed with the lack of transparency throughout this process. The initial team member failed to inform me of the price difference, and Karandeep, the chat agent, gave me advice without factoring in my ineligibility for a return. Finally, although Mariam initially made me hopeful with her offer of an exchange, the sudden revelation of the price difference was a crushing blow, especially after I had expressed my gratitude so openly.

I feel Apple should do more to inform customers, particularly those with accessibility needs, about the products they are purchasing. It’s not just about the technical specifications; the emotional and practical impact of these devices is immense. I now feel stuck with products that don’t meet my accessibility needs, and I am saddened by how this was handled.

I sincerely hope Apple will take this feedback seriously and work toward better informing customers, ensuring no one else is misled or left in a similar position. While I understand that not every issue can be resolved, clear and transparent communication is essential, especially for those who rely on these products for...

I worked at Apple, Riata Park, Austin Tx 2007-2008 in tech. The people were great there.

To my disappointment there are people at the Apple stores who are unpleasant towards others.

This is a review for 1999 incident. Because I never forgot how ill I was treated back then, and because finally I can leave a review on google maps for this store.

I’ll never forget the first time I walked into this store. I thought it was beautiful. The surroundings and the products were stunning to me. It was like an art gallery in my mind. I was really moved by what Apple was doing with their store. I loved Apple products since the 1984 commercial and the release of the Mac.

I ordered an expensive big Apple monitor and it was delivered to my house. It was for my work as a freelance designer. I turned it on and there were two white lines on the screen. Damaged. So I drove 1 hour to the Danbury store to return and maybe exchange it. When I got there, I carried the heavy thing from the parking lot to the store. I was tired and sweating from the effort. Despite that, because of my usual positive attitude, I remained optimistic and smiling with relief I was finally there. When I got to the counter the associate got me a manager. I rarely experience this but to my dismay the woman was frowning, even glaring me in the eyes, the moment she stepped in front of me. I was quite flustered by her behavior. I thought maybe she thinks I’m being dishonest and was hoping her demeanor would change. I smiled, still sweating from heaving the big monitor into the store, as I explained the issue and presented the receipt. An associate tested the monitor at another desk. She made it obvious she was not happy helping me return my monitor. I will never know if she was honest if there was any stock or not to send me back home with a replacement. The associates next to her could not look me in the eyes at all.

I left the monitor and a replacement was going to be mailed again. I was totally fine with that resolution. But I distinctly remember that I had a terrible feeling while I was at the store and when I left. The unpleasant way she treated me stayed with me for days. Decades later, have a word for her mannerisms now—microaggression. When i think back to it now, I believe the moment she saw me, a woman of color, she was purposefully unpleasant and only minimally helpful.

In another store in Texas, my son heard an associate mutter something racist as people of color were walking into the store.

I’ve been buying Apple products for me and my family 30 years now. I got my first one when I got into design and tech world and started freelancing. My kids, now young adults in their 20s and 30s, also buy Apple products.

The stores are beautiful. But I will continue to order my items online now that I’ve had a handful of negative experiences at the store.

I hope the regional managers and HR leaders will review and make changes as time goes on so that their store managers and associates will not convey racism or self-entitlement in their treatment of...

Absolutely Awful, It all started with a simple "Please clean under the trackpad and clean the inside of the computer as there is dust and debris on the exhaust ports for the fan". I was told the computer would be ready at 2:30 two thirty at around 140. Only to get a call around 210 saying the computer was done, when I came back to the apple store to pick up the computer I asked if I could see the computer before signing off and when I looked at the computer there was still dirt on the exhaust ports on the computer. I asked him about this and he turned it around and blew off the question. It is now been a week, an hours And hours spent on the phone with Apple to only have a computer that has not been cleaned and with the original problems. When i got back home i found out on the new carbon fiber case i had installed about 3 days earlier there was now two new markings on it. I called apple and started a case, a case that has now blown up into something it should have never blow up to. It ended up coming to a Semi conclusion of go back to the store at 7:00 and drop it off to be shipped to the apple depo to be looked at clean and have a possible screen replacement. It was 7:23 and my father and i had dinner for a very sick friend. We told them they had 1 minute until we would walk out and deal with this with somebody over the phone and more say in the policy and could actually help. In the time from 7:00 walking in and 7:23 walking out. I was called out by an employee and i quote "Is this guy serious?". I promptly walked over to him and said "Yes, when i make a case for a drop off for 7:00 and i'm waiting around until 7:22 and nothing has happened". The store was not professional at all, there costumer care is awful and they don't even wear name tags when walking around asking if people need help. I have a lot more to say about this, but the internet is not the place for that. You have been warned, The Danbury apple store is Unprofessional, disorganized, and rude. The staff is always switching and i believe that its because there under paid for what they do and they aren't treated well, Resulting in an awful apple experience and awful apple store i will no longer be going into the store or getting repairs from that store. As i now have "Bad Blood" in there and will not be treated with the respect that i paid for in the contract with apple protection plan. It is in no way my job to be the mother of the Danbury Apple store, STAY AWAY.

THIS IS POSTED ON THE APPLE WEBSITE ABOUT THERE STORES! IN NO WAY DOES THIS TRANSLATE TO MANY OTHER EXPERIENCES OR MY PERSONAL EXPERIENCE WITH THIS STORE.

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