DICK'S House of Sport — Attraction in Davenport

Don't go to the women's department looking for help you will be welcomed with a pissed off associate named (Savannah).. Asking her for help finding something for my daughter resulted in a glare and her being short..

Also to double up on my encounter I returned my Bike that I had insurance on due to a flat after just 4 days of owning. I asked the person selling me the insurance multiple times if insurance covers tires and maintenance and he confirmed so. As soon as I returned my bike for what I though was part of insurance coverage Manager Rob was very unprofessional and instantly kept repeating himself that insurance doesn't cover and blaming me for the damages. Feeling annoyed by what I thought I already knew he sent me back to bike department after a brief argument.

But for two bad eggs doesn't ruin a dozen. Scott the man that sold me the bike was courteous and professional he was the ideal kind of employee I was glad I found.. He went above and beyond on helping find a bike. For example he called me first thing in morning when my bike was ready to go small gestures go a long way in this world.

Then there was Justin in the bike department. I was already a little pissed off from dealing with Rob and lack of customer service skills but Justin took care of me. Justin fixed my bike and help explained what might have caused damage and what to do to prevent it. Justin is an asset this store can't afford to lose and I would recommend even outside customers to him.

All cashiers were good also.

For a person that spent $350 on a bike $100 for a fitbit and a few other things you would think I had great experience. I wont stop shopping at Dicks but I will only go into the store if necessary. Needless to say I'd rather shop online then go back asking for questions.

JUSTIN AND SCOTT YOU GUYS...

I went to Dick’s for the meet & greet event with Kate Martin and based on the experience I have had with store, I will never purchase from this store again and recommend you find elsewhere to purchase from as well. Between the incredibly rude staff and the disorganization/lack of communication for this event, my perception of this company has been irrevocably diminished.

The staff working this event were dismissive, rude, unorganized, and often very aggressive with people who were just trying to figure out what was going on. While I can give grace to the fact that the turn out for the event was most certainly larger than expected, I can not give grace for the lack of organization, from the lack of directions for what each line was for to staff “cutting off the lines” but never making sure that information was given to the employees at the door, leading to people getting in expecting to be able to meet Kate.

What was turning out to be a fun experience for my family regardless if we got to meet Kate Martin or not, was ruined by staff, particularly the woman with black hair and a blue stud piercing on her cheek. I watched as this woman was aggressive and dismissive to customers who were genuinely confused and had been following the instructions that the staff at the door had given them, she often threaten to call and kept calling security on customers who waited near the line, after she told them the line had been cut off but they were welcome to wait around the store.

Overall I am disappointed with the handling of this event by this store and its employees. I expect more from a company that I had liked...

If I could leave zero I would. On the 4/5/25 my son, a friend of mine, and myself all went to look at shoes. I found what I was looking for and yet no one was there to help. There was one guy who was helping the same people for probably about a half hour making sure that the young teenage girls got their shoes but during that whole time never did. He offer any help to me, all the other sections right by it had employees working but none of them came over to help, and there was easily 20 plus people in the shoe area. I'll just standing around looking for help and at one point somebody came up to me and asked how they tried on other shoes and I said I don't know. There's nobody helping anybody apparently today.

If staffing was a problem then I suggest hiring more staff. Or have them move to different departments because it's not too hard to see a bunch of people standing around with $200 shoes in their hands.

I'm so glad that you could expand because I have no idea who's paying you guys for this piss poor quality of service but I probably won't return and support your business anymore. I get better service from Robot AI...