NASCAR Racing Experience and Richard Petty Driving Experience — Attraction in Daytona Beach

The family purchased the EXPERIENCE OF A LIFETIME for my father. It is a bit pricey but with sound of the experience and how happy we knew it would make him we felt it would be great. Dad raced in NASCAR back in the late 70’s and early 80’s. Mostly local tracks on and around Bristol. That is why we wanted him to have “The Experience of a lifetime”. Which he did enjoy being on the track more than anything. It was the promises, double charges to credit cards-his and mine, wait times and the outright robbery of their picture and video prices that should come with any package a driver pics. It is true that you don’t have to buy the pictures but they know you want some piece of reference to show what you have done. That is were the now NASCAR experience has truly disappointed and their lack of customer service let my Father, Family and myself down in a way I have never seen. We own a small business and strive everyday to make sure our customers come before anything. We scheduled the early session and believe we had to be there by 8:30. My father is 73 and it was July in Daytona so we wanted to get it done early. So we all 16 of us excited to see how he could do and how excited he was. They had their pre race meeting and instructions. We all see him walking out in his race suite and ready. Fast forward to about 3 hours later when sweat is pouring off of everyone especially my father! He is in better shape than probably anyone there but a race suite in July is rough on anyone. As he was ready to they let him know that the printer would not be able to print his times at the moment but assured him that they would mail them. He asked point blank if he would receive them because he could do it at another time. They confirmed they would send the times. We all watch as he walks to get in the car. Cameras in hand and videos rolling. He fires up the car and off he goes. The first eight laps go by and he is faster and faster with every lap. Which we were only able to time 7 laps as we didn’t realize the first lap pulling out was 1 of the 8 we thought. Second session same faster and faster. At least as close as we could tel with our cell phone timers. Wasn’t exact but maybe close enough. Anyway he gets out after the last set and looks like a kid in a candy store. We all gather look at his pictures and see we have to buy it and the flash drive and of course a T-shirt. How can you not this is the Experience of a lifetime!? Fast forward a couple of weeks. Dad asks if maybe his times came to my office. They hadn’t so I call and inquire about the times. Customer service apologized and would make sure they got those right out. 2 weeks longer....nothing. I call again and speak to another person....again we will get those right out. September....nothing. I call again this being 2 months later they apologize and get me with Briana who is on the track. I leave a message and she does respond quickly and even leaves me her cell phone number. I am thinking finally someone that can help. I call we go through the same thing. Apologies and again nothing now it’s the end of November and I call again. I speak with Allen I believe which has a problem finding my fathers information. After being on hold for over 10 minutes he sees everything and even when I spoke with him backnin September. He informs me they no longer do lap times but can send me a certificate of completion for my dad that really only wanted to know what he ran and how he did. I explain that’s not what we were promised and asked to speak to his supervisor. A few more minutes of being on hold Jennifer the last person in customer service that anyone can talk to apparently. She wants me to explain the situation which I know Allen had been talking to her about it the entire time. I explain how we were promised something and felt they needed to do something to make this right. She restated we would receive the certificate. But not the lap times. The $500 in video pictures and shirt show he completed it. Just not how good. Never been more let down by a company and...

Because of what you're doing, this should without a doubt be a 5-star experience. The part where my husband drove the car (doing the 8-lap package) absolutely was a 5-star moment. However, I have to say that some aspects of the overall experience brought it down to a 4-star. Please be aware going into this that there will be way more people there doing this than you'd expect. There were well over 20 (maybe even 30) on my husband's day. So that means them and all their respective family that tagged along (including children). It makes for a decent small crowd. I really thought this would be a little calmer and more personal. Some of the staff is NOT going to treat this as they should, for you having spent $500 to do this. There was a feeling of being very, very rushed to get through everything leading up to the driving experience. Yes, they have it down to a science, but to a fault. At some point it becomes overly mechanical and too rushed. My husband's experience with the driving instructor in the car was excellent, so I suppose that's truly all that really matters in the grand scheme. But man, they push, push, push the heck out of you to buy their wildly overpriced in-car video and professional photos (2) that are mounted on a placard. I want to say the video was $99 by itself, I can't remember the individual price of the placard, but together it was a "package deal" of something like $150 I believe. Outrageous! What's worse, you have to stop at the trailer on the way out (where they sell the pictures) in order to get your packet with your race stats and certificate, so there's no avoiding the attempted upsell. When we told the lady we weren't buying them, she was unbelievably rude and wouldn't say another word to us. She just handed us the packet with the biggest attitude. Wow. I'm sorry, but we spent $500 to do this. You can't even include ONE photo as part of the price? Or offer an option to buy one (or both) of the two pics a la carte with no placard? And there is NO reason why a video on a cheap thumb drive should cost $99. Let me bring my own thumb drive and charge me $20. Done. It was a heck of an experience for my husband, and the drive was worth every penny. So in that respect I highly recommend it. But the rest of the crappy sales stuff and poor customer service that goes with it? That could...

Tyler Kissel of NASCAR Racing Experience is the "MAN"!!!!!!!!! Wow what an incredible experience we had a Charlotte Motor Raceway Tyler invited my brother and I up to tour the NASCAR facility and race the advanced racing experience at Charlotte Motor Speedway

My brother and I raced the NASCAR experience at Daytona race track in March 2021. We both did 48 minutes on the track in a car by ourself. In the old days they had you follow a car in front of you with a Pro driver then they changed it to placing a Pro driver in the right seat that coached you. Now the the experience is even better you drive and no one is in the car with you and you have a spotter that talks to you. The recent Daytona experience was good but not what we wanted in regards to speed. I have acquired several hundred miles on the Daytona track with the Nascar and Richard Petty Racing Experience over the last decade. I decided to contact the person in charge of the NASCAR Racing operations , Tyler Kissel, to see if my brother and I could achieve the ultimate racing experience. After telling Tyler what we were looking for he suggested we travel to Charlotte Motor Speedway where he could help us obtain the ultimate racing experience and give us a tour of the facility.He personally took us on a tour of the facility the day before. We were able to meet the staff and see the shop that the cars are built and worked on. The following day we were on the track at 7:30AM with a 5800 RPM chip that allowed us both to obtain speeds of 168 plus MPH. We each had a professional driver in a car in front of us and we're told to maintain at least 3 car lengths behind them. They gradually got us up to speeds until they were comfortable we could handle full throttle and then the speeds were just awesome. It was like racing to catch the pro driver and try a little drafting. The laps became so fast you were not able to realize how much time or how many laps you had done when we had to go in. Since my brother and I are tied with one win each we have made this into a championship and will race Nashville, Talladega, possible Texas and finish the championship at Daytona.Great balls of fire Tyler your the man!!!!!! . Thanks again for making this a most memorable racing experience. The Tuttle...