Best Buy — Local services in Daytona Beach

November 6, 2023

To see 4.0 reviews on maps for this stiore is a joke, according to BBB, they are 1.07/5 stars...see the bottom of this post.

Bottom line up front: I spent $434.83 for an HP laptop at Best buy with a 3 year full coverage warranty, and Best Buy refuses to honor the warranty.

On April 10th, 2021, I purchased the HP 14 Laptop from Best Buy in Williamsburg, Virginia. I also purchased the 3 year warranty and was told it would cover any failures of the laptop; software, hardware, or even abuse; expiration date: April 9, 2024. On or about July 20, 2023, the laptop failed for no apparent reason and would not boot up. With nearly a year left on the warranty, I took it to my local Best Buy where I now live, which is located in Daytona, Florida. I had an appointment, but those aren’t honored at the Daytona store, first come first served was my experience. When I described the issue with the “Geek Squad", the team member went to the back room, where two apparent members of the “leadership” team had overheard the conversation. Those two managers never returned to the front. The team member returned saying that the warranty did not cover a Microsoft upgrade, which happens without action from the consumer. Are you kidding me, Best Buy sells cheap Chinese junk that is not robust enough to survive an OS update…and then won’t honor their own warranty?!? I asked to speak to a manager, the two obvious geek squad managers/team leads did not return, a fourth “Customer care” specialist, who also overheard the conversation, indicated that he was a member of their management team, and joined the conversation, to which I replied he didn’t look like a manager, just a deflector I suspected…he also refused to assist, at which point I was approaching extreme frustration with this cluster. I indicated if they did not honor their warranty I would seek other avenues of resolution, to include litigation, it is a principled dispute at this point. At this point, I took my laptop and headed for the door. As I approached the cashiers, who could tell I was upset, I asked to speak to the store manager, to which they replied how can we help you, and they seemed sincere…right as EDUARD walked by in his notable red “sneakers”...how fitting, as he tried to sneak past the front door to some hideout no doubt. I noticed the cashiers glancing towards EDUARD as he passed, but said nothing, as if it were a common failed management team drill… At this point I called out, “Hey mister, are you the manager?” To which EDUARD replied, in as evasive an affirmative response as possible, “I am one of the managers.” I explained the problem to him, to which he replied that since I had mentioned possible litigation against Best Buy, he was not going to even talk to me.

I have been a professional engineer in the state of Florida for over 25 years, and in management and leadership positions inside the Army and out and have never seen a less consumer friendly or less properly managed operation than Best Buy of Daytona Beach, totally irresponsible management.

I will not eat the $434.83 for a useless laptop. I would prefer my money back, or a replacement laptop as I was assured on the day of purchase. Otherwise, I will seek litigation, trying first to resolve through the BBB.

Horrible experience at Best Buy of Daytona Beach, you’ve earned zero stars! Do a good job, and I’ll tell 2-3 people; rip me off, and now in the electronic age, I will tell thousands…good business model, Best Buy of Daytona Beach.

But wait, there is more! I queried Best Buy on the BBB website…and this is what I found: “Customer Reviews 1.07/5 stars. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Average of 2,148...

I used to have an HP pavilion x360 for six years with zero issues, then suddenly the space ran up, things started to work slower in my lightroom and it crashed. I went to best buy to get it fixed, I paid $200 for them to fix it which took eight days although they said it would only take up to five. They failed to call me when it was done. When it was done, my SD card port was no longer working although it was working prior to bringing it in. When I came back in to explain the situation and the fact that my SD card port no longer worked, one of the employee's, Tyler, started to get an attitude with me although I wasn't giving him one, just simply explaining the situation. When I was explaining to him my concerns he just kept saying "mhm okay yeah." I told him I was frustrated because I gave HIM my laptop a week ago when it FIRST crashed about how I needed it for my photography business, so the SD card port is essentially the most important part of the laptop to me. He then said "well, if you're blaming me then I am going to refuse service." Then rudely, slammed my laptop shut. Before saying this, he was on my laptop for about 5-7 minutes just doing whatever, which then I later found out that he wasn't even qualified to fix the laptops, so what was he doing on my laptop for that long? Also, he never said a word while on it. After he refused service, he went to go get another employee to help me but that took an additional 5 minutes. The other employees just stared at me and my girlfriend while we were expressing our frustration to one another. After that, someone else came to help and then the problem was essentially resolved, and he said that he would get it fixed right away. I finally got a call the next day that it was finished, then came home and the SD card port was working properly again, but my laptop only worked for a week after paying for it to get fixed. If I knew the laptop wasn't going to be fixed properly, I would've never paid the $200 and just got a new laptop then. When I was in the store to purchase my new laptop, I felt very uncomfortable. The men that work in this store, or maybe the people in general that go there seemed hateful towards my girlfriend and I. No one asked us if we needed help finding anything, but we just got stared at while I was trying to decide which laptop to purchase. When TYLER "refused service", he clearly did not listen to a word I said when I came in the first time, because there was never any notes or specifications on what was wrong with my laptop or what I used it for, which is part of his job as a representative of Geek Squad. So, overall I give this place a one star because no one seems to really care about what the issue is, they are not helpful, they can never answer their phone, and they just want their money. Also, I bought a stylus for my new laptop again today to find out that it is not compatible with this one either. If you do not know the compatibility, just state that and I could've looked it up on my own instead of assuming that it works with all windows laptops but now I have to return it....

Sadly, a very poor experience. Purchased a new car radio and mounting equipment for my Jeep Grand Cherokee. Over $400 including the mounting hardware and cables for the amplifier that is mounted in the back. I explained all of this to the salesman on Saturday morning and he advised he had ordered everything that was needed. There is a standard $109 installation fee so that was reasonable. I had already removed the old radio from the dashboard. Arrived the following Wednesday at 930 am for my 10 am appointment. Two men in the installation garage adjacent to the Best Buy building on Speedway Blvd looked at the contents of the two boxes and first told me the salesman ordered the wrong cables. Then after checking Google, they informed me that they would need to charge me additional work hours of $100 an hour. When I asked why they stated they work pn an hourly payment schedule and that the $109 was just to put the radio into the dashboard. When I mentioned that there were two fast clips, one to the radio and one for the antenna already there, and ther are four screws, they advised that to complete the installation would be at least 3 to $400 more since they needed to run the cables to the amplifier. Misunderstandings and mistakes happen and that is fine with me. I declined the work, requested a refund of the $400 and asked to speak to the manager on duty. This is where the real issues started. The two men in the shop advised they do t work for the managers there. They are going to refer me back to them. Then they proceed to tell me I front of other customers that all of the sales people on the floor don't know anything. I took the Jeep to the parking garage lot and when they saw me enter the front doors the same man came up to me and told me he spoke to the manager on duty, Jordan, and he was too busy to talk to me. There was nothing they could do. So, as soon as this person walked away I saw Jirdan drinking a cup of coffee and chatting with another salesperson. I asked why he couldn't help me find another more reasonable radio to I stall that would be $500 in installation fees. Jordan proceeds to tell me that he doesn't have the time or the people to help every customer. The sales person that helped me Sean was a former installer. Jordan advises that was over 20 years ago and he doesn't know ow what he is doing. Jordan omly uses him once or twice a month when they are desperate. A very arrogant and snarky attitude overall. As a customer of Best Buy for over 30 years, I am disappointed. I did call the regional offices using the telephone number listed and left a polite request to speak to someone at the regional level. I only wanted to provide some free management suggestions since I previously led a very large world class organization and after my retirement, I instruct graduate students in business and information technology. It has been three weeks and I do not...