Village Ford Inc — Attraction in Dearborn

I dislike irrelevant reviews. When people say stuff like, “This dress is so cute!” I’m always wondering: What size are you? What size did you order? How does the material feel? Anyhoo, the customer service was 5 star. I went for an inspection on brakes and my engine. The service representative, Brigette stated that my brakes could have air in the lines. She stated that was common. After her tech looked at my vehicle, she confirmed the brakes themselves are fine, they just need to be bled. Since I made an appointment for the Quik Lane instead of major repairs, they didn’t have time to inspect my engine. I left my car for the brakes to be bled. They sent me home in a Lyft. I left happy. By the time I could get home, Brigette had texted that I needed brake booster and it would cost $1225. They also quoted me new tires for $1200. After consulting with my dad and doing my own research (Reddit), it seemed to be a typical price. However, Brigette could not answer how it went from brake bleeding to a brake booster. Her response, “ The brake fluid is very very dirty and flushing that system in addition to the booster should be our solution :)” That didn’t answer the question, in my opinion. I went back the next day to get my car, which was a Saturday and the guy called Brigette on speaker as if I needed permission. She sounded puzzled and gave me the impression that I had to convince her why I should leave with my car. Short story long, I got my brake booster repaired along with front brakes and rotors for $735. I cannot understand for the life of me why people go to dealerships. I think if it’s not under warranty, it must be a status thing. Also, when I got my car back, the speedometer wasn’t registering accurately. Brigette said nothing they did would cause that. I asked for a manager. He called me and he was extremely pleasant and professional. By then, it was...

I am very disappointed with the car buying experience that I recently had a Village Ford. I visited four different Ford Dealerships. All except for one came across like they do not like informed customers. It was as if I should know everything about the vehicle and pretty much sell the vehicle to myself.

On multiple occasions at Village Ford I was told that “I have never been asked these questions before”. As if I should not want to be informed about a purchase of this size. (To understand the differences between two different model vehicles so I can make an informed decision. To understand the pricing, fees and taxes being charged. To verify if options that I purchased were installed before I come in to pick up the vehicle.)

I found my Sales Representative and the Sales Manager to be rude. I waited 4 months for my vehicle to be delivered, with little to no status updates, but the Sales Representative harassed me to-no-end to pick the vehicle within 4 days, to meet month end and before his vacation started.

The Sales Representative’s calls, text messages and pushy tone got so bad that I told him on multiple occasions that I felt rushed. Then finally I had to tell him that “no customer should be treated this way”.

The Sales Representative was not very upfront about pricing, fees and tax information. On two different occasions I had to back into the numbers to find out what I was being charged for. The final sales price also changed after I ordered the vehicle. My Sales Representative did not tell me about the increase until it was time to discuss financing. To make things even better, I found a chip in the paint on one of the doors, three days after the purchase. I was harassed, demeaned and after I completed the paperwork, I was told that I can purchase a vehicle somewhere else. Then directly after I was asked not to complete a negative survey. I cannot...

I use to stay right behind Pat Milligan Ford where i purchase a vehicle from them had and got another one years later,the service dept.wasnt friendly at all and I had a engine to go bad causing me to purchase a second vehicle which things started to happening to that one too,so I felt some type of way!so I said to myself that I'll never go back for service or purchase another vehicle.The second vehicle needed a oil change and could never make it through the week and I found out that Village Ford offer oil change on Sat.so I walked in and approach in a nice way and while I was waiting, Pizza was ordered for the staff and they welcome me and others to join in which was very nice and I was comfortable with the work and gave me all the diagnosis.The car i had replace from the blown engine,I told my wife to don't take the car to Pat Milligan and to take it to Village Ford which she did and had a good experience as well,just recently me and my wife in Village Ford and my wife needed service on a water pump and I was interested in getting another car cause of problems.Pete the service guy jump right on servicing my wife's vehicle and was very nice and helpful which we talking and recommend me to salesman named Mark which was very helpful and patient and wanted to see me walk out with a vehicle, then he reach out to Tom the financial guy that stuck his neck way out to see that I would b finance and it turned out swell.I want to thank the 3 Musketeers on a splendid job and good experience I had. I Thank the team that help us out and this isn't the last time that I'll visit...