Denver Public Library: Schlessman Family Branch Library — Attraction in Denver

While at this location I asked for help and a very nice lady who was sick helped me. There was an older women Jill( she gave me her name but I'm not sure if she was telling the truth, the other people in the branch didn't seem to know her name) who happens to be a temp at the same counter. Due to not having my library card I needed to return to the desk to check out books. When I returned there was a talk caucasian man (vert nice) checking out in front of me with Jill since she was the only one at the desk. His transaction was quick and then it was my turn. When I approached the counter she was no longer smiling and said " ready to check out?". I said yes and she proceeded to put on gloves before taking my ID or books.... (medical latex gloves) I looked at her and decided not to say anything and wait to see what the happen next. Once my transaction was over she then took her gloves off and helped the Caucasian lady behind me. I was doing the exact same thing as the lady behind me but for some reason she required gloves to help me. Should I add that I am African American. I typically would not speak on race because in my mind it's not important but this was extremely hurtful and even my...

I showed up to drop off my books and as I was taking the books OUT of the plastic bags, the woman behind the counter says very rudely, "I can't take those until you take them out of the bags, you know!" I looked at her and said, "Do you not see what I'm doing?!?!" Her response was that she was just checking. Bullshit she was just checking. I was with a friend and even said she was incredibly rude and absolutely blind apparently to what I was doing along with she obviously didn't want to do anything. That was my first visit.

My second visit I requested three movies and the girl has all of them sent there instead of to my normal branch where my account is set up to go to! What is that matter with these people?!?!! I'm so used to customer service from the MAIN branch being extremely stellar that the service from this branch is lower than pond scum service! They need to be RETRAINED on what EXCELLENT customer service is from the main branch people like Leslie, Evie, Dennis, BJ, Kelley, and James!

Don't go here. Go to the main branch or do it yourself. Call down to the main one if you can't find it as they'll give you the service you need and get it right. These people won't get...

If you want to come with kids, expect no toys or sitting area other than computers. There’s a total of 3 baby toys and two adult chairs, no puzzles or developmental activities. There are computers where kids just play computer games, and one had special gamer headphones on and was extremely loud while playing a violent game. There is a drawing table and that’s it. There are many signs to remind to clean up toys, but what is there to clean?! Maybe I am just spoiled by other branches, such as Park Hill or Cherry Creek or the one on Santa Fe or University where there is a nice size kids area with plenty of stuff for kids to do and plenty of interesting books on display. Parents have plenty of seating to meet and discuss their kids. Schlessman seems to be a place to get...