I just went to the Macy's sunglasses hut at cherry creek mall to return my Prada sunglasses which I had purchased 2 days ago. I felt it was big for me and since I am paying $$$ I wanted it to be really nice. The girl at the sunglass hut counter was very rude, she said " didn't you know it was big when you bought them"? I have a Macy's card and shop very often and I barely return things I buy there. And I mentioned to her that I bought them couple of days ago and she again with a rude tone says "i still have to check for scratches", of course why would I have a problem with that? I never will go to this place, so disappointed. I have been very happy with the customer service at other counters but this one is the...
Read moreI was helped by Tyler at the Cherry Creek mall Macy’s sunglass hut and all I can say is just wow. He went above and beyond the call of duty to find a pair of sunglasses I really wanted. Got them shipped in and then kept me updated when it took longer than expected. He’s down to earth, conversational and just a naturally very thoughtful person, most of these things you cannot teach. This man deserves a raise; I have not received such good customer service throughout the pandemic much less in the last several years. It was such a breath of fresh air when you truly get treated as if your patronage is valued. I will be going out of my way to the shop here simply...
Read moreBought a paid of sunglass for 200$. Only to find out it doesn't come with a box, just a case. I immediately returned to the store and ask why didn't my EXPENSIVE 200$ purchase come with a box ? He said because they get ruined and that's why they don't give them out. I returned it and went to Oakley . Another thing, the glasses I bought were not new, they came right off the display, until i had to tell the young gentleman if I could have a new...
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